Assistant Store Manager

Adecco; Greater London; On-site; GBP 36,000 - 44,000; Full time

Job summary

Adecco is seeking an Assistant Store Manager for Westfield White City to lead a high-performing team and ensure an exceptional customer journey. You will support daily store operations, drive sales, and uphold brand standards in a premium fashion environment.

The role requires flexibility across trading hours, including weekends and evenings, with a competitive salary and strong development prospects within a growing international retail group.

Qualifications

• Essential experience in retail leadership and customer service.
• Strong communication and interpersonal skills.
• Ability to lead a team, manage briefs, and uphold professional standards.

Responsibilities

• Support the Store Manager in leading and developing a high-performing retail team.
• Deliver premium customer experiences and maintain excellent product knowledge.
• Assist with achieving sales targets and promoting campaigns.
• Maintain premium store presentation and support stock control and operations.
• Ensure compliance with health & safety policies and company procedures.

Job description

Assistant Store Manager - Westfield White City

Location: Westfield White City

Salary: £40,000 per annum

Contract Type: Full-Time, Permanent

Hours: Flexible across store trading hours, including weekends, evenings, and bank holidays

Join an Exciting Growth Journey with Our Client!

Our client, a contemporary Saudi Arabian fashion brand, has rapidly made its mark in the world of modern modest womenswear. Renowned for elegant collections featuring maxi dresses, kaftans, contemporary separates, and premium knitwear, this brand combines sophisticated design with exceptional quality and customer experience. As the organisation continues to expand its international retail presence, an exciting opportunity has arisen for an Assistant Store Manager to join the dynamic team at Westfield White City.

Key Responsibilities:

Leadership & People Management:

• Support the Store Manager in leading and developing a high-performing retail team.
• Inspire the team through exceptional customer service and professional standards.
• Conduct daily team briefings to promote a positive, collaborative culture.
• Act as Duty Manager when required, overseeing all store operations.

Customer Experience:

• Deliver a premium and personalised customer journey to encourage loyalty.
• Build long-term relationships with customers and ensure exceptional product knowledge.
• Resolve customer queries and complaints effectively and professionally.

Commercial Performance & Sales:

• Support the achievement of sales targets and key performance indicators.
• Identify opportunities for sales growth and support promotional campaigns.
• Motivate the team to achieve ambitious business objectives.

Visual Merchandising & Brand Standards:

• Maintain the store's premium image and ensure impeccable presentation.
• Assist with visual merchandising guidelines and seasonal collections.

Stock Management & Operations:

• Support inventory control processes and ensure operational compliance.
• Assist with stocktakes and maintain high standards of organisation.

Compliance & Health & Safety:

• Ensure adherence to company policies and promote safe working practises.

Essential Experience:

• Previous experience as an Assistant Store Manager, Deputy Manager, Team Manager, or Senior Supervisor in a retail environment.
• A strong track record of delivering excellent customer service and exceeding sales targets.
• Exceptional communication and interpersonal skills.
• Strong organisational and problem-solving abilities.

Highly Desirable:

• Experience in premium fashion, luxury retail, or contemporary womenswear.
• Familiarity with visual merchandising principles.
• A passion for fashion, styling, and providing premium customer experiences.

If you are an ambitious retail leader with a flair for fashion and a commitment to exceptional customer experiences, this could be the perfect opportunity to elevate your career!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.