Assistant Store Manager

JD Group; Cheltenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Une entreprise de vente au détail dynamique recherche un Assistant Manager à Cheltenham. Ce rôle implique de guider une équipe vers l'atteinte des objectifs de vente tout en offrant un service client exceptionnel. Le candidat idéal aura une expérience en gestion et un fort esprit d'équipe, ainsi qu'une passion pour le commerce de détail.

Benefits

Prime discrétionnaire trimestrielle

Remise de 30% sur une large gamme de produits

Accès à des services de santé numérique

Plans de santé cache

Accès à des cours de développement interne

Qualifications reconnues

Adhésion à un gymnase à prix réduit

Assurance vie

Réseaux de collègues pour partager des expériences

Opportunités de bénévolat avec la JD Foundation

Qualifications

• Expérience préalable en supervision ou gestion dans un environnement de détail rapide.
• Compréhension des tendances du secteur et de la concurrence.
• Expérience en coaching et développement des individus.

Responsibilities

• Soutenir le directeur de magasin dans la gestion des opérations.
• Analyser les données de vente et les rapports financiers.
• Fournir un excellent service client et résoudre les plaintes.

Skills

Leadership

Communication

Analytical skills

Attention to detail

Job description

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We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing unparalleled service.

Responsibilities:

• Supporting the Store Manager in effectively running all store operations to ensure meeting or exceeding sales & KPI targets. Setting clear sales goals, tracking performances whilst evolving processes to ensure continuous store growth.
• Creating a positive team culture through recruiting, training & continuously developing your staff. Building a motivated and high performing team, increasing chances of store success.
• Analysing sales data and financial reports to make quick and well-informed decisions alongside the Store Manager, identifying and responding to areas of opportunity operationally & commercially.
• Act as the point of contact for colleagues in the manager’s absence.
• Provide excellent customer service, addressing inquiries and resolving complaints professionally.
• Help manage day-to-day operations, including opening and closing procedures.
• Support cash management tasks, such as processing transactions and reconciling tills.
• Participate in hiring, onboarding, and training new employees.
• Provide feedback and coaching to colleagues to improve performance.
• Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.

Role objectives and KPI’s:

• Contribute to achieving or exceeding the store's monthly sales target.
• Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during store audits.
• Ensure all new colleagues complete mandatory training required.
• Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
• Assist in keeping operational costs within the allocated budget.

Skills and Experience:

• Previous supervisory or management experience in a fast-paced retail/customer-facing environment.
• Passionate about retail & hold a good understanding of the latest trends and competitors.
• Previous experience of coaching and developing individuals.
• Proven track record of achieving and exceeding sales targets and KPIs.
• Experience in analysing KPI data to make commercial decisions.
• Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous.
• Promote JD Group values to internal and external stakeholders.

We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:

• Quarterly discretionary bonus schemes.
• Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
• Access to digital health and well-being services through our benefits platform (TELUS Health).
• Health cash plans.
• Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
• Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only).
• Discounted Gym memberships at JD Gyms.
• Life Assurance.
• Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums to help influence positive change.