Assistant Store Manager

Charles Tyrwhitt; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading men's fashion retailer in Birmingham seeks an Assistant Store Manager to join their team. You will be responsible for driving sales, enhancing customer experiences, and leading a strong sales team to exceed targets. The ideal candidate will possess previous retail management experience and strong analytical skills, alongside a proactive and collaborative mindset. The role offers a great bonus scheme and opportunities for professional development through the Tyrwhitt Academy.

Benefits

Excellent bonus scheme

Uniform allowance

Cycle to work scheme

Professional development support

Social activities and team building events

Qualifications

• Proven track record of leading and motivating teams to achieve sales targets.
• Experience in managing customer appointments and feedback effectively.
• Ability to manage stock and prevent loss.
• Coaching and training skills for team performance.

Responsibilities

• Lead the sales team to exceed sales opportunities and targets.
• Support the Store Manager in operational and stock responsibilities.
• Foster a positive store culture and manage customer experiences.
• Reporting and analyzing data related to store performance.

Skills

Strong selling skills

Proven ability to lead

Coaching and leadership skills

Highly commercial with strong analytical skills

Strong relationship building

Education

Previous retail management experience

Understanding of systems with good knowledge of Microsoft Office

Job description

Overview

At Charles Tyrwhitt, our purpose is to make it easy for men to dress well, and we rely on our specialist teams to do this. We are on the lookout for an Assistant Store Manager to work with Josh and the Team in our Birmingham store.

What you will be doing

The Assistant Manager role is a key function in the store's leadership structure. The main objective is to influence and exceed sales targets, maximise KPI goals, ensure an excellent customer service experience, and drive the store's operational metrics. You will lead and work alongside the sales team to identify and exceed sales opportunities and targets, recognise and coach strong performance, and build lasting relationships with customers. You will manage customer appointments (including corporate clients and wedding parties) and handle customer feedback with the Store Manager.

Strong selling skills and product knowledge are essential to deliver a high level of customer service. The Assistant Manager will train the team on CT\'s service and selling standards and will encourage the sales team to utilise all store and business training tools, including commercial reports, VM directives and courses on the Tyrwhitt Academy, so that colleagues can perform at their best. The role also involves fostering a positive store culture, maintaining a professional and enjoyable atmosphere for both the sales team and customers, with a solution-led approach.

Apart from these responsibilities, you will support the Store Manager with reporting and analysing data, operational and stock responsibilities, managing and minimising controllable costs, staff recruitment and retention, colleague engagement and HR, Health and Safety, and compliance.

What we are looking for

We align with CT\'s 3 BE\'s: BE the BOSS, BE the CUSTOMER, and BE the BEST. As a creative and entrepreneurial business, we value a proactive, collaborative mindset. Tyrwhitteers are the drivers of change, so we are seeking hard-working people who take a proactive approach to their work.

Requirements / Qualifications

• Excellent bonus scheme - bonuses are paid quarterly when your store hits target. Teamwork makes the dream work and contributes to earnings.
• Uniform – retail colleagues are entitled to a uniform allowance refreshed every 6 months.
• Cycle to work, relocation packages to support career development, and season ticket loans for London stores.
• Fun fund for parties, treats, social activities and team building events.
• The Tyrwhitt Academy supports professional development with product knowledge, customer service and other training needs. Apprenticeship-level qualifications are available while earning full wage.
• Previous retail management experience.
• Proven ability to lead, inspire and motivate others to achieve high standards.
• Coaching and leadership skills.
• Highly commercial with strong analytical skills.
• Stock management and loss prevention experience.
• Understanding of systems with good knowledge of Microsoft Office.
• Strong relationship building and stakeholder/customer management.