Assistant Store Manager

Lakeland; Bath; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in retail is looking for an Assistant Store Manager in Bath to support the store manager in leading an engaged team. The role includes coaching team members, driving performance, and ensuring exceptional customer service. With a supportive environment, you will help colleagues realize their full potential while promoting the company values.

Benefits

20% Company Discount

Pension Scheme opportunities

Company Uniform

Qualifications

• Previous experience in assistant manager role or similar.
• Ability to deputise for the store manager.
• Existing knowledge of Lakeland and products.

Responsibilities

• Support the store manager in leading the store team.
• Coach and develop team for extraordinary customer service.
• Drive standards and create a great working environment.

Skills

Customer service skills

Strong selling skills

Communication skills

Interpersonal skills

KPI understanding

Team motivation

Training others

IT skills

Job description

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As an assistant store manager in our retail stores you will support the store manager in leading and managing an engaged team of colleagues

You will coach, develop and inspire the store team to deliver extraordinary customer service and realise their full potential. You will work with the store manager to drive standards, build capability and accountability and create a great place to work. You will lead by example and exhibit the Lakeland essence, values and behaviours. You will be passionate about our products and delivering best in class customer service.

About You

You will need;

Previous experience in an assistant managers role, or similar, and to be able to deputise for the store manager in their absence.

Strong selling and customer service skills

Great communication and interpersonal skills

An understanding of KPI’s and an ability to drive performance

Experience in recruitment and performance reviews

Experience in managing workflow schedules

An ability to manage, organise and motivate your colleagues on a day to day basis

An ability to train others and engage them in all aspects of being part of a busy store team

An ability to encourage and coach your colleagues to achieve their own potential

Existing knowledge of Lakeland and our products

A positive attitude to change and development

Intermediate IT skills (eg word and excel)

About Lakeland

We want to be celebrated for bringing excitement, innovation and fun to people’s homes and lives. We do this through our extraordinary products sold with devotion and flair.

Benefits include: 20% Company Discount – Pensions Scheme opportunities – Company Uniform

Training during the first few weeks will involve some training in other Lakeland stores, which will involve some travel.