Assistant Store Manager

JD; Barking; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in retail is seeking an Assistant Manager to support store operations, drive sales, and develop a high-performing team. The role involves managing daily operations, coaching staff, and ensuring excellent customer service. The ideal candidate will have strong leadership skills and a proven track record in retail management. Join us to contribute to our success and enjoy great benefits.

Benefits

Quarterly discretionary bonus schemes

30% company discount

Exclusive retail deals and discounts

Access to digital health services

Health cash plans

Internal development courses

Access to apprenticeships

Company Sick Pay scheme

Discounted Gym memberships

Life Assurance

Qualifications

• Previous supervisory or management experience in retail/customer-facing environment.
• Proven track record of achieving and exceeding sales targets and KPIs.

Responsibilities

• Support Store Manager in running operations to meet sales targets.
• Create positive team culture through recruiting and training.
• Analyze sales data to make informed decisions.

Skills

Leadership

Communication

Customer Service

Sales

Team Development

Job description

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Role overview:

We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing unparalleled service.

Responsibilities:

1. Supporting the Store Manager in effectively running all store operations to ensure meeting or exceeding sales & KPI targets. Setting clear sales goals, tracking performances whilst evolving processes to ensure continuous store growth.
2. Creating a positive team culture through recruiting, training & continuously developing your staff. Building a motivated and high performing team, increasing chances of store success.
3. Analysing sales data and financial reports to make quick and well-informed decisions alongside the Store Manager, identifying and responding to areas of opportunity operationally & commercially.
4. Acting as the point of contact for colleagues in the manager's absence.
5. Providing excellent customer service, addressing inquiries and resolving complaints professionally.
6. Helping manage day-to-day operations, including opening and closing procedures.
7. Supporting cash management tasks, such as processing transactions and reconciling tills.
8. Participating in hiring, onboarding, and training new employees.
9. Providing feedback and coaching to colleagues to improve performance.
10. Supporting the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.

Role objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during store audits.
6. Ensure all new colleagues complete mandatory training.
7. Ensure employee satisfaction scores or engagement survey results meet or exceed company benchmarks.
8. Assist in keeping operational costs within the allocated budget.

Skills and Experience :

1. Previous supervisory or management experience in a fast-paced retail/customer-facing environment.
2. Passionate about retail & hold a good understanding of the latest trends and competitors.
3. Previous experience of coaching and developing individuals.
4. Strong communication skills.
5. Proven track record of achieving and exceeding sales targets and KPIs.
6. Experience in analysing KPI data to make commercial decisions.
7. Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous.
8. Ability to promote JD Group values to internal and external stakeholders.

Benefits

We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:

1. Quarterly discretionary bonus schemes.
2. Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
3. Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform (TELUS Health).
4. Access to digital health and well-being services through our benefits platform (TELUS Health).
5. Health cash plans.
6. Wide range of internal development courses to support personal and professional growth.
7. Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only).
8. Company Sick Pay scheme.
9. Discounted Gym memberships at JD Gyms.
10. Life Assurance.
11. Access to colleague networks to share experiences and support initiatives that drive positive change.
12. Opportunities to volunteer and contribute to JD Foundation.
13. Employer engagement forums to help influence positive change.
14. Incremental Holiday Allowance.