Assistant Store Leader

SKIMS; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay plus bonus

401(k) plan

Generous staff discount

Paid Time Off

Health, Dental, Vision, Life Insurance

Mental Health support

Parental Leave

Employee Referral Bonus Program

Job summary

SKIMS is seeking an Assistant Store Leader for our Regent Street Flagship in London. You will partner with the Store Leader to ensure flawless store operations, deliver exceptional service, and drive retail performance.

You will develop and lead a high-performing, inclusive team, own talent acquisition, onboarding, development, and employee relations, and champion a customer-centric, luxury experience across all interactions.

Qualifications

• 2–4 years of experience in a leadership role.
• Strong knowledge of hiring, onboarding, and performance management.
• Experience building talent pipelines through networking.
• Experience handling employee relations professionally and confidentially.
• Understanding of employment laws and regulations to ensure compliance.

Responsibilities

• Partner with Store Leader to drive success of Regent Street Flagship.
• Lead, coach, and develop Supervisors, Sales Associates, and Brand Ambassadors.
• Foster inclusive, high-performing culture with feedback and development.
• Support recruitment, onboarding, training, succession planning, and performance management.
• Act as a role model for the SKIMS Standard in professionalism and leadership.
• Lead daily business walks, team huddles, and operational communications.

Skills

Leadership

Hiring

Onboarding

Performance Mgmt

Talent Pipeline

Employee Relations

Compliance

Customer Service

Emotional Intelligence

Team Building

Job description

SKIMS is a solutions-oriented brand creating the next-generation of underwear, loungewear, and shapewear.

We set new standards with our game-changing product and are a driving force within pop culture. As an Assistant Store Leader, you will work closely with the Store Leader to ensure the store is operationally sound, business results are achieved, and exceptional customer service is provided consistently.

As an Assistant Store Leader, you will work closely with the Store Leader to build a high-performing, inclusive team culture and lead all people-related responsibilities from talent acquisition and onboarding to development, performance, and employee relations.

In this role, you’ll bring strong emotional intelligence, operational focus, and a people-first leadership style to every aspect of the day to day business in store. You inspire confidence and accountability while shaping a store culture that prioritizes growth, trust, and meaningful connection.

Responsibilities

Leadership & People

• Partner with the Store Leader to drive the overall success of the Regent Street Flagship.
• Lead, coach, and develop Supervisors, Sales Associates, and Brand Ambassadors to achieve individual and team performance goals.
• Foster an inclusive, collaborative, and high-performing culture where feedback, accountability, and continuous development are part of everyday leadership.
• Support recruitment, onboarding, training, succession planning, and performance management.
• Act as a role model for the SKIMS Standard, demonstrating professionalism, integrity, and exceptional leadership.
• Lead daily business walks, team huddles, and operational communication to ensure alignment across the store.

Client Experience

• Deliver an elevated luxury-inspired service experience that exceeds guest expectations.
• Build lasting relationships with clients through exceptional service and product expertise.
• Resolve customer concerns quickly and professionally while maintaining a positive shopping experience.
• Champion clienteling initiatives and encourage repeat business through personalized service.
• Ensure visual merchandising, cleanliness, and presentation standards are consistently maintained throughout the store.

Commercial Performance

• Support the delivery of sales, profitability, and productivity goals.
• Monitor business trends, KPIs, and customer behaviors to identify opportunities for growth.
• Coach teams using sales data and performance insights to improve results.
• Drive conversion, units per transaction, average order value, and customer engagement.
• Execute promotional strategies and product launches in partnership with cross-functional teams.

Operations

• Support all aspects of daily store operations, including opening and closing procedures, scheduling, inventory management, cash handling, and loss prevention.
• Ensure compliance with company policies, UK employment legislation, health and safety requirements, and operational procedures.
• Partner with Operations and Product teams to maintain inventory accuracy and stock availability.
• Assist with shipment processing, stockroom organization, replenishment, and inventory counts.
• Ensure operational excellence while maintaining flexibility within a fast-paced flagship environment.

Requirements

• 2–4 years of experience in a leadership role
• Strong knowledge of hiring, recruiting, onboarding, and performance management best practices
• Track record of proactively identify talent needs and build a strong pipeline through networking and ongoing outreach
• Experience handling employee relations with professionalism, confidentiality, and empathy
• A deep understanding of customer service principles and how people leadership impacts business outcomes
• It is important that you are knowledgeable about relevant employment laws and regulations to ensure compliance and mitigate legal risks.
• Strong leadership skills by motivating and coaching the team to achieve company and store business results
• Strong emotional intelligence and the ability to navigate interpersonal challenges with fairness and objectivity
• Ability to build trust, connect authentically with Team Members, and lead a team with confidence and care
• Passion for the SKIMS brand and an ability to embody our values and service approach in every interaction
• Must be able to stand and remain physically active and move around all areas of the store and be accessible to customers for 100% of the scheduled shift
• Ability to bend, reach, and stretch for product, as well as lift, carry, and move items up to 40 pounds regularly throughout the shift
• Full Time Availability Requirements: Open Availability. We value flexibility and expect you to be available to work evenings, weekends, holidays, and overtime as needed.
• Does not want to be an influencer

Benefits + Total Rewards

When you join SKIMS, you’re joining a fast growing company with opportunities for career development, creativity, and impact. We’re building something special, and we take care of our people along the way.

• Competitive Pay with a performance based Bonus structure
• 401(k) plan
• Generous employee discount
• Paid Time Off
• Comprehensive Health, Dental, Vision, and Life Insurance Plans
• Mental Health benefits to support your wellbeing
• Paid Parental Leave
• Employee Referral Bonus Program

SKIMS is committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique perspectives. We welcome individuals from all backgrounds and experiences, believing that different voices drive creativity and innovation. Our team thrives on collaboration, mutual support, and a shared passion for excellence.