Assistant Store Leader (Operations) - Broadway Plaza

Alliance Consumer Growth, LLC; Birmingham; On-site; GBP 35,817 - 46,838; Full time

Benefits offered by this job

Performance bonus

401(k) plan

Employee discount

Paid time off

Health/Dental/Vision/Life insurance

Mental health benefits

Parental leave

Referral bonus program

Job summary

SKIMS in Birmingham seeks an Assistant Store Leader to partner with the Store Leader for operational excellence and outstanding customer service. You will drive inventory accuracy, back‑of‑house efficiency, and timely problem solving while coaching a high‑performing team.

In this role you’ll train staff on policies, lead floor operations during busy periods, and contribute to store initiatives. A flexible, high‑impact leadership mindset is valued as the brand grows.

Qualifications

• 2–4 years of experience in a retail leadership or operations‑focused role.
• Strong knowledge of inventory systems, shipment handling, and operational processes.
• Ability to deliver exceptional customer service and resolve issues promptly.

Responsibilities

• Oversee daily store operations and ensure processes execute with efficiency and care.
• Lead back‑of‑house operations, inventory accuracy, and product availability.
• Train and coach staff on policies, safety, and loss prevention.
• Provide floor leadership during peak hours and deliver customer‑obsessed service.
• Use data and store reporting to drive inventory excellence and KPI achievement.
• Collaborate with Store Leader and HQ on allocation, product flow, and feedback.
• Support floor sets, store actions, and operational priorities.

Skills

Retail leadership

Operations knowledge

Customer service

Communication

Job description

Assistant Store Leader – Operations

SKIMS is a solutions‑oriented brand creating the next‑generation of underwear, loungewear, and shapewear. We set new standards with our game‑changing product and are a driving force within pop culture.

As an Assistant Store Leader, you will work closely with the Store Leader to ensure the store is operationally sound, business results are achieved, and exceptional customer service is provided consistently. In this role, you’ll have the opportunity to grow and develop your leadership skills while making a significant impact on the store’s success. The role offers a unique chance to contribute to the growth of SKIMS, a leading brand in the fashion industry, and to advance your career within the organization.

Responsibilities

• Support daily business operations with a strong focus on Operational Excellence, ensuring processes, systems, and standards are consistently executed with efficiency and care.
• Oversee all Back of House operations, including shipment, new flow, inventory accuracy, and back room/offsite organization, while maintaining productivity.
• Manage replenishment, size integrity, and product availability. Flag any concerns to leadership and partner on real‑time solutions.
• Own damage processing, returns, and ensure accuracy in all inventory‑related responsibilities through a lens of Operational Excellence.
• Maintain and manage all store supplies, equipment, and technology, ensuring proper function and reporting any service requests with urgency.
• Ensure the team is trained on operational policies, safety, and loss prevention protocols, bringing a calm and focused leadership style to high‑pressure moments.
• Deliver strong floor leadership during peak hours by stepping into guest‑facing zones and modeling Customer Obsessed behaviors that are warm, inclusive, and intentional.
• Be an expert by leading team training on fit, function, and product knowledge to support excellent and confident customer service behaviors.
• Train and coach the team on visual standards and product placement, maintaining a floor that is both on‑brand and responsive to business trends.
• Use store reporting tools and data to support inventory excellence, stock optimization, and KPI goals to Drive Results.
• Communicate regularly with the Store Leader and HQ team, share feedback on allocation, product flow, and customer data.
• Support planning and execution of floor sets, store actions, and any operational priorities that support company and store initiatives.
• Be flexible across zones and responsibilities, showing Learning Agility in adapting to changing priorities and taking feedback with ownership.
• You Inspire Yourself & Others through clear and respectful communication with your team, contributing to a culture of trust, collaboration, and accountability.

Requirements

• 2–4 years of experience in a retail leadership or operations‑focused role.
• Strong knowledge of inventory systems, shipment handling, and operational processes in a fast‑paced retail environment.
• Deep understanding of customer service principles and the ability to provide exceptional service to all customers.
• Ability to prioritize customer satisfaction by delivering exceptional service and resolving any issues or complaints in a timely manner.
• Strong problem‑solving abilities and the capacity to handle any issues that may arise in the store.
• Strong communicator who can share expectations, give feedback, and respond to challenges with confidence.
• Passion for the SKIMS brand and an ability to embody our values and service approach in every interaction.
• Must be able to stand and remain physically active and move around all areas of the store and be accessible to customers for 100% of the scheduled shift.
• Ability to bend, reach, and stretch for product, as well as lift, carry, and move items up to 40 pounds regularly throughout the shift.
• Full Time Availability Requirements: Open Availability. We value flexibility and expect you to be available to work evenings, weekends, holidays, and overtime as needed.

Benefits + Total Rewards

When you join SKIMS, you’re joining a fast‑growing company with opportunities for career development, creativity, and impact. We’re building something special, and we take care of our people along the way.

• Competitive Pay with a performance‑based Bonus structure
• 401(k) plan
• Generous employee discount
• Paid Time Off
• Comprehensive Health, Dental, Vision, and Life Insurance Plans
• Mental Health benefits to support your wellbeing
• Paid Parental Leave
• Employee Referral Bonus Program

SKIMS is committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique perspectives. We welcome individuals from all backgrounds and experiences, believing that different voices drive creativity and innovation. Our team thrives on collaboration, mutual support, and a shared passion for excellence.

Compensation: $38.00 / hour