Assistant Spa and Health Club Manager

Hilton Worldwide, Inc.; Burton-on-Trent, Burton-on-Trent, Malvern Hills; On-site; GBP 29,000; Full time

Job summary

Join a dynamic team at a leading hospitality venue as an Assistant Spa and Health Club Manager. This role offers the chance to support operations and team management in a vibrant environment, ensuring exceptional guest experiences. With a focus on personal development and career growth, you'll play a key part in achieving revenue targets while maintaining high standards of service. Enjoy a range of perks including free meals, holiday benefits, and discounts. This is an exciting opportunity to thrive in a supportive and inclusive workplace, making every guest's stay memorable.

Benefits

Free healthy meals on duty

Career growth opportunities

Personal development programs

Team Member Travel Program

High street discounts via Perks at Work

28 days holiday including bank holidays

Discounted dental and health coverage

Free parking

Subsidised taxi scheme

Guest Experience Day after probation

Qualifications

• Experience in spa operations and team management.
• Strong customer service skills and ability to handle feedback.

Responsibilities

• Assist in managing daily operations and team training.
• Oversee compliance with standards and manage bookings.

Skills

Supervisory experience in the spa industry

Ability to work under pressure

Team development

Customer service

Job description

Job Description - Assistant Spa and Health Club Manager (HOT0BLOF)

Job Number:

HOT0BLOF

Work Locations

Hilton St. George’s Park, Newborough Road, Needwood, Burton Upon Trent, DE13 9PD

Kick Start your career and join the team at Hilton St Georges Park, proud to be the home of English football.

This unique Hilton property outside Burton upon Trent (DE13 9PD) is the home of the 28 English Football Teams and offers the opportunity to work for Hilton, a global hospitality leader.

Be part of a high-performing team, creating a welcoming environment for leisure guests, sports teams, and corporate clients.

Offering 228 contemporary bedrooms, a variety of food and beverage outlets including Crossbar, Restaurant, Coffee Lounge (serving Starbucks), high-quality meeting and event spaces, Spa, and top-class fitness facilities, all set amidst Staffordshire countryside with 13 outdoor football pitches, including a Wembley replica.

JOIN A WORLD OF OPPORTUNITIES AT THE UK’S #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

We offer:

• Annual salary of £29,000
• Free healthy meals on duty
• Career growth opportunities
• Personal development programs
• Participation in our Corporate Responsibility initiatives (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel stays and 50% off Food & Beverages (subject to outlets)
• Team Member Referral Program
• High street discounts via Perks at Work
• 28 days holiday including bank holidays, increasing to 33 days over time
• Discounted dental and health coverage
• Free parking
• Subsidised taxi scheme
• Guest Experience Day after passing probation
• Modern, inclusive team member areas

An Assistant Health Club and Spa Manager supports the Spa and Health Club Manager in operations, team management, and training to ensure excellent guest and member experiences while achieving revenue targets.

Key Responsibilities:

• Assist in managing daily operations
• Oversee treatments, ensure compliance with legislation and standards
• Manage bookings, payments, and client consultations
• Support team recruitment, training, and motivation
• Help meet revenue and budget targets
• Handle customer feedback for continuous improvement
• Maintain brand standards daily
• Coordinate with other hotel departments
• Ensure friendly, personalized service at all times
• Respond to audits and implement improvements

Candidate Requirements:

• Supervisory experience in the spa industry
• Ability to work under pressure
• Willingness to develop team members and oneself
• Flexible to various work situations
• Ability to work independently and in teams

Preferred:

• Experience in achieving financial targets

Every Job Matters at Hilton.

We believe behind every stay is an extraordinary person making it memorable. Join us and make each stay magical!