Assistant Shop Manager - Wymondham

The Children's Society; Wymondham; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Enhanced maternity/paternity leave

Pension matching up to 8%

Free counselling service

Skill development opportunities

2 days volunteering time per annum

Job summary

The Children's Society in Wymondham is seeking a passionate Assistant Manager to support the shop manager in delivering excellent customer service and community engagement. You will lead the shop team, develop volunteers, and drive income generation in a busy retail environment.

This permanent role requires working 28 hours over 4 days, including Sundays and Bank Holidays, with a pro-rata salary of £18,691.89. The role offers enhanced family leave, pension contributions, and wellbeing support.

Qualifications

• Retail supervisory experience and strong customer service skills.
• Good IT skills and experience with cash handling.
• Ability to manage shop and budgets in manager's absence.
• Desirable: driving licence and access to a vehicle.
• Experience supervising volunteers and understanding the charity retail sector.

Responsibilities

• Support shop manager to lead the team and deliver excellent customer service.
• Engage with the local community and drive income generation.
• Develop and manage a volunteer team and shift coverage.
• Identify improvements to strengthen shop performance and impact.

Skills

Retail supervisory

Customer service

IT skills

Cash handling

Budgeting

Leadership

Tools

POS systems

Job description

Permanent

Location: Wymondham

• Enhanced maternity/paternity leave
• We match up to 8% pension
• Free counselling service
• Opportunities to develop and widen your skills
• 2 days of paid volunteering time per annum to support another part of the organisation

Retail Advert

Permanent

28 hours over 4 days to include Sundays and Bank Holidays

£18,691.89 pro-rata

Location: Wymondham

Benefits include but not limited to:

• Enhanced maternity/paternity leave
• We match up to 8% pension
• Free counselling service
• Opportunities to develop and widen your skills
• 2 days of paid volunteering time per annum to support another part of the organisation

About us

The Children’s Society has been helping children and young people in this country for over 140 years. We deliver essential local services that provide safe, trusted support to children and young people during times of significant need.

We run over 100 retail shops covering the whole of the UK – every one of these shops play a vital role in our mission to providing support to children and young adults. Every day we’re changing the lives of children in this country for the better – and with your help, tomorrow we can be there for even more.

About the role

This role sits within our Retail Domain, which transforms donated goods into vital income to support young people across the UK. You’ll play a key part in our Wymondham shop, supporting the shop manager to manage the team to deliver excellent customer service, community engagement, and income generation. As part of this role, you will be required to follow a shift of 4 days to work Sundays and bank holidays.

We’re looking for a passionate and motivated Assistant Manager with the ability to lead people, grow a volunteer team and assist the shop manager to drive shop profits, driving improvements that strengthen the shop’s performance and community impact.

Key Skills and Competencies

The required skills and competencies for this role are:

• Retail or similar supervisory experience,
• Excellent people and customer service skills
• Good IT skills
• Experience of cash handling and basic understanding of performing to income and expenditure budgets
• Confidence, positivity and resilience in managing the shop and making decisions in the absence of the Shop Manager

It would also be an advantage if you have any of the following skills and competencies:

• Full driving licence and access to a vehicle
• Experience of supervising volunteers
• Understanding of the charity retail sector

Closing date: Midnight on Friday 11th September 2026.

Interviews: Date to be confirmed.

The Children’s Society is committed to safeguarding and protection of the children and young people we work with. As such, our safer recruitment process includes a Basic or Enhanced DBS check, 2 years of references, and additional vetting checks relevant to the role. We have a comprehensive range of policies and procedures in place to promote safeguarding and safer working practices across all areas of our organisation.

In support of our commitment to diversity and inclusion, shortlisting is carried out on an anonymised basis. Personal details are hidden from the shortlisting panel, and candidates are referenced by a candidate number only. As part of this process, we ask that your CV is anonymised before submission - this means removing personal information such as your name, contact details, age, and any other identifying details.

AI tools can support your application but only when used appropriately. You’re welcome to use them to improve clarity, structure, and research. However, overuse or misuse (e.g. inventing experience or using AI during assessments) may lead to rejection at any stage. We want to hear the real you - authenticity matters.