Assistant Shop Manager - Aldeburgh

St Elizabeth Hospice; Aldeburgh; On-site; GBP 10,000; Part time

Job summary

A community-focused charity in Aldeburgh is seeking an Assistant Shop Manager to oversee daily operations and ensure the retail shop meets its objectives. The ideal candidate will manage a team of volunteers, maintain high customer service standards, and achieve financial targets. Key requirements include a valid driving license, flexibility to cover multiple locations, and a proactive attitude. Benefits include 27 days of annual leave and a pension scheme, among others.

Benefits

27 days annual leave entitlement

Pension scheme

Life Cover

Cycle to Work Scheme

Car Leasing Scheme

Health Service Discounts

Occupational Sick Pay

Blue Light Card

Employee Assistance Programme

Qualifications

• Proactive and dynamic individual with a driving license and access to a vehicle.
• Ability to manage a team of volunteers and maintain high standards.
• Flexibility to cover other shops when required.

Responsibilities

• Support the Shop Manager with daily operations of the shop.
• Achieve financial targets and promote Gift Aid.
• Provide excellent customer service and maintain merchandising standards.

Skills

Customer service

Team management

Budget management

Merchandising

Job description

Status: Permanent

Salary: £9,649.20 per annum (WTE £24,123)

Hours: 15 hours per week with flexibility to cover additional hours due to unplanned absence and annual leave is essential

Closing date: 4 January 2026

Interview date: 9 January 2026

St Elizabeth Hospice is seeking a proactive, creative and dynamic individual who is forward thinking ensuring our retail shops continually meet the progressive and ever changing world of ‘charity retail’.

A driving licence and access to a vehicle is essential due to the location together with the flexibility to cover other shops in Leiston and Saxmundham as and when required.

The work pattern will be week one, Thursday and Saturday and week two, Wednesday and Thursday. You will be required to work occasional Sundays to cover annual leave and unplanned absences.

Assistant Shop Manager Responsibilities

• Work with the Shop Manager to take responsibility for day to day organisation of the shop.
• Achieve agreed financial budgets.
• Promote and monitor Gift Aid.
• Provide a high standard of customer service and satisfaction at all times to both external and internal customers.
• Maintain high standards of merchandising, layout and display.
• Work with and manage a team of volunteers who are integral to our business.
• Provide cover across the local portfolio of retail shops as required by Area Manager to cover holiday and sickness.

We have over 30 charity sites across Norfolk & Suffolk which includes two retail centres in Ipswich along with a community coffee hub, a café and one Zest retail outlet. Other income is produced through our e-commerce sites, furniture operation and retail events.

St Elizabeth Hospice is committed to safeguarding and protecting the adults and young people that we work with and has a zero-tolerance approach to abuse, neglect and discrimination of any person. As such, all posts are subject to a rigorous safer recruitment process, including the disclosure of criminal records and vetting checks. We have a range of robust safeguarding policies in place which promote safeguarding across the hospice and staff are expected to undertake regular, mandatory safeguarding training to equip them with the knowledge and skills to identify and respond to potential risks.

St Elizabeth Hospice is an independent charity and hospice, which improves life for people in the East Suffolk, Great Yarmouth and Waveney areas living with a progressive or life-limiting illness. Established in 1989, the hospice has built a reputation for delivering high-level care to patients and the community it serves. Last year the charity supported over 4,000 patients and their families.

The hospice’s work is centred on the individual's needs and they provide specialist support wherever it is needed; whether that is in the home, another setting in the community, in hospital or in the hospice itself. Support is provided to patients and their families via the Inpatient Unit, the Community Care Unit including outpatient’s clinics, home visits from the community nursing, medical or therapy team, the OneCall 24/7 telephone helpline and bereavement support.

In 2023, St Elizabeth Hospice merged with East Coast Hospice to form a collaborative approach to developing achievable and sustainable specialist palliative care services for people living the Great Yarmouth and Waveney area.

Benefits

• 27 days annual leave entitlement
• Pension scheme
• Life Cover
• Cycle to Work Scheme
• Car Leasing Scheme
• Health Service Discounts
• Occupational Sick Pay
• Blue Light Card
• Employee Assistance Programme

For more details about this role please read the job description and person specification.

Only applicants selected for interview will be contacted, and invitation to interview will be sent by email. If applying, please keep a check on your emails including your spam/junk folders.