Assistant Shop Manager

TN United Kingdom; Wigston; On-site; GBP 15,000; Part time

Job summary

An established industry player is seeking a motivated and experienced Assistant Shop Manager to support the daily operations of their Wigston Store. This role is crucial in maximizing income and profitability while providing excellent customer service. The ideal candidate will work alongside a team of volunteers, ensuring that the shop runs smoothly and effectively. With a commitment to supporting families in need, this position offers a rewarding opportunity to make a real difference in the community. Join a dedicated team and help brighten lives through essential retail operations.

Benefits

Blue Light Card Discount Scheme

Life Assurance

27 Days Holiday

Contributory Pension Scheme

Employee Assistance Programme

Wellbeing Support

Mental Health First Aiders

Fun Events

Qualifications

• Strong customer service skills with the ability to uphold agreed service standards.
• Self-motivated and capable of working independently and collaboratively.

Responsibilities

• Support the Shop Manager to maximize income and profitability.
• Monitor stock turnover and presentation.
• Promote Gift Aid among donors.

Skills

Customer Service Skills

Self-Motivated

Team Support

Job description

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If you’ve got retail experience, a passion for delivering excellent customer service, and the confidence to support management—we want to hear from you!

Here at Rainbows Children’s Hospice, we provide specialist palliative care and end-of-life support to over 750 Babies, Children, and Young People living with life-limiting and life-threatening conditions, as well as approximately 3,000 people, including families, siblings, and carers, across the East Midlands. Simply put, we’re here to brighten short lives and support families, wherever they are.

Our retail shops are essential to funding this care. With government funding covering only seven weeks of our annual costs, our shops and supporters help keep Rainbows going for the other 45 weeks of the year.

We are looking for a motivated and experienced Assistant Shop Manager to support the Shop Manager in the day-to-day running and success of the Wigston Store.

Location: Wigston (with travel to the Hospice in Loughborough for Corporate Induction and meetings as well as other shops across the East Midlands)
Hours and Salary:

• 22.5 hours per week (covering 3 out of 7 days) = £14,286 per annum

About the role

Some of the key responsibilities include (but not limited to):

• Supporting the Shop Manager to:
  • Maximise income and profitability
  • Monitor stock turnover and presentation
  • Promote Gift Aid among donors
• Working alongside and supporting a team of volunteers.
• Further responsibilities in the role can be found by downloading the Job Description.

Requirements

• Strong customer service skills with the ability to uphold agreed service standards
• Self-motivated and capable of working independently and collaboratively.
• Further requirements can be found by downloading the Person Specification.

Our Benefits include:

• Eligibility to join blue light card discount scheme and Company Shop.
• Life Assurance.
• 27 days holiday
• Plus bank holiday allowance but expectation to work bank holidays in this role.
• Contributory pension scheme or Salary Sacrifice Pension Scheme
• Free access to an employee assistance programme
• Wellbeing support and access to Mental Health First Aiders
• Unofficial benefits: Fun events like All staff away days, Guest visitors