Assistant Shop Manager

Bayne's the Family Bakers; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

Bayne's the Family Bakers seeks an Assistant Shop Manager for its bustling Hillington location. In this role, you'll ensure exemplary customer service while supporting shop operations and team development. Ideal candidates will have a retail background, particularly in food-to-go, and a passion for delivering results.

Benefits

Up to 50% off products sold in our shops

Complimentary filled roll and hot drink during breaks

Retail discount scheme for employees and family

Qualifications

• Previous retail experience in a supervisory role is ideal.
• Confident and enthusiastic.
• Experience of delivering on KPI's and profitability.
• Experience of managing stock.

Responsibilities

• Ensure excellent customer service within the shop.
• Assist with operational standards and accurate scheduling.
• Maintain compliance with food hygiene, legal diligence and health & safety.

Skills

Customer Service

Team Development

Operational Standards

KPI Management

Stock Management

Job description

Assistant Shop Manager, Hillington, G52 4DZ

39 hours per week (although additional hours may be available).

As our Assistant Shop Manager you will be given various shifts - which will change week to week and will include weekends (when rostered on) between 4.30am and 6.30pm - any 5 days from 7. Please only apply if you can commit to this.

To be considered for this role you should have previous supervisory or management experience.

Who we are.

Bayne’s the Family Bakers have a proud history serving local communities for over 70 years.

We use traditional baking methods to produce the finest, freshest, mouthwatering products which we only sell in our own Bakery Shops.

Our Purpose is to provide our customers with moments of joy which we achieve by demonstrating our 4 values of Customer Focus, Respect, Continuous Improvement & Sustainability.

Benefits of becoming our Assistant Shop Manager:

• Our Colleague discount Scheme, offering you up to 50% off products sold in our shops.
• A complimentary filled roll and hot drink to have during your break when working.
• Retail discount scheme allowing you and your immediate family to save money on the cost-of-living expenses.

For a full list of benefits please go to Bayne's website.

What your key responsibilities are as Assistant Shop Manager:

• Ensure consistent excellent customer service within your shop.
• Assist the shop manager with all operational standards.
• Assist the shop manager in accurate scheduling (colleague rotas) of the shop.
• Assist all new colleagues ensuring that they are fully supported with their induction and training.
• Ensure compliance with food hygiene, legal diligence and health and safety, within your shop.
• Maintain excellent standards within the shop.
• Ensure compliance with company cash and security processes.
• Ensure the quality of our products is maintained throughout the day.
• Encourage the development of your team.
• Managing colleagues in a fast paced, customer service environment.
• Remaining “hands-on” serving, bake off, making filled rolls, hot drinks etc.

Key skills and experiences required of our Assistant Shop Manager:

• Previous retail experience in a supervisory role, particularly within the food to go industry would be ideal.
• Confident and enthusiastic
• Experience of delivering on KPI`s and profitability.
• Experience of managing stock.

• At Bayne's the Family Bakers, we understand that our success hinges on the strength of our colleagues. That's why we're dedicated to cultivating an environment where every individual is valued, respected, and empowered. We are committed to the fair treatment of colleagues, potential colleagues and our customers regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental health or offending background.