Assistant Shop Manager

AVS Newcastle ltd; Falmouth; On-site; GBP 24,000; Full time

Job summary

AVS Newcastle ltd is seeking an Assistant Shop Manager for their charity shop in Falmouth. This role involves running a customer-focused shop while supporting volunteers and enhancing the community's awareness of the British Red Cross. Candidates should have retail experience, a passion for customer service, and the ability to manage financial targets. The position offers flexible working hours and various employee benefits.

Benefits

36 days annual leave including bank holidays

Up to 6% contributory pension scheme

Flexible working arrangements

Career development opportunities

Mental health and wellbeing support

Cycle2Work scheme

Interest-free season ticket loan

Qualifications

• Retail experience in a shop environment.
• People-person traits for excellent customer service.
• Ability to work flexibly and meet financial targets.

Responsibilities

• Collaborating with the shop manager and running the shop.
• Developing and managing a team of volunteers.
• Fostering an excellent customer experience.

Skills

Customer Service

Team Support

Financial Understanding

IT Skills

Job description

Get AI-powered advice on this job and more exclusive features.

Location: Falmouth

Hours: 21 per week (includes weekends as part of a rota)

Contract: Permanent

Salary: £23,850 per annum based on 35 hours per week

Are you a retail expert passionate about creating meaningful change?

We need a dynamic Assistant Shop Manager to join our friendly charity shop team. This fantastic opportunity will enable you to sharpen your retail skills while impacting the lives of people in your community, across the UK, and abroad. Do you have what it takes to help create a world where kindness knows no bounds?

"I'm not delivering to a profit target to enhance someone's personal wealth. I'm making a real, visible contribution to supporting the work of my chosen charity" - Joanne, Regional Retail Manager

What does a day in the life of an Assistant Shop Manager involve?

• Collaborating with the shop manager to run a profitable, customer-focused shop that is the 'window of the British Red Cross' on the high street.
• Working on the shop floor and coordinating activity behind the scenes; no two days are the same.
• Fostering a brilliant shopping environment and providing an excellent customer experience in store.
• Overseeing a team of dedicated volunteers, delivering their induction, management, and development, in collaboration with the shop manager.

To be a successful Assistant Shop Manager, what will you need?

• Retail experience and know-how from working in a shop environment.
• The traits of a people-person, who enjoys providing excellent customer service, supporting a team, and meeting people from all walks of life.
• A commercially savvy mindset, with a good understanding of financial targets and measures, alongside proven IT skills.
• The ability to work flexibly to the needs of the store; weekend working on a rota basis is required.

The closing date for your application is 23.59 on Thursday, 5th June 2025. Please note, we reserve the right to close applications early.

In return for your dedication and expertise, what will you get?

• 36 days of annual leave (including bank holidays) + option to buy 5 extra days.
• Up to 6% contributory pension scheme.
• Flexible working arrangements.
• Wide range of career development opportunities and comprehensive learning programs.
• Access to discounts via Blue Light Discount Card and employee benefits platform.
• Mental health and wellbeing support services.
• Opportunity to work collaboratively in a mission-driven team.
• Cycle2Work scheme for leasing bicycles.
• Interest-free season ticket loan for commuting expenses.

At The British Red Cross, we value diversity and inclusion, ensuring all staff and volunteers can bring their true selves to work. We support our teams through various networks and initiatives to promote an inclusive environment.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail