Assistant Shop Manager

RSPCA Chesterfield and North Derbyshire; Chesterfield; On-site; GBP 18,000 - 21,000; Full time

Job summary

RSPCA Chesterfield and North Derbyshire is seeking a shop team member to help manage the charity shop, drive sales, and maximise donations. You will work in Chesterfield town centre, welcoming customers and handling stock donations while promoting Gift Aid and training volunteers.

The role requires strong organisational skills, the ability to work on your own initiative, and excellent communication to engage with the public and volunteers alike.

Qualifications

• Experience in charity shop or retail environment.
• Strong communication skills.
• Ability to train and supervise volunteers.

Responsibilities

• Supporting the manager in the daily operation of the shop
• Assisting in achieving agreed sales targets and maximising profits
• Encouraging the donation of quality goods and promoting Gift Aid
• Processing of stock donations and merchandising/visual display to maximise sales
• Assisting with the training, management, development and retention of volunteers
• Ensuring compliance with Branch policies and relevant legislation
• Positively promoting the work of the Branch and raising its profile in the local community

Skills

Customer service

Volunteer management

Gift Aid knowledge

Stock management

Retail operations

Job description

Do you have the skills to assist in the management of our shop and a passion for raising funds for animals in need? Could you use your knowledge and experience to help deliver commercial success and continue building our strong community relationships? If so, this could be the perfect opportunity for you to join our team.

Our shop is an important source of funding for our Chesterfield Animal Centre that provides a safe haven for hundreds of rescued and unwanted animals a year until we can find them loving permanent homes. By taking our shop forward and helping maximise its profit you will be making a huge difference to the lives of the animals in our care.

Our shop is located in the heart of Chesterfield town centre where you can enjoy the bustling atmosphere and provide a friendly welcome for customers shopping our varied and interesting selection of clothes, accessories, books and bric-a-brac.

Duties will include:

• Supporting the manager in the daily operation of the shop
• Assisting in achieving agreed sales targets and maximising profits
• Encouraging the donation of quality goods and promoting Gift Aid
• Processing of stock donations in accordance with Branch guidelines and merchandising/visual display of stock to maximise sales
• Assisting with the training, management, development and retention of volunteers
• Ensuring compliance with Branch policies and relevant legislation
• Positively promoting the work of the Branch and helping raise the profile of Branch in the local community

You will need to have the organisational skills to prioritise your work and the ability to work under your own initiative and supervise volunteers. It is essential that you enjoy engaging with people and have a positive, flexible attitude. You should also have strong customer service and communication skills.

• Further details of the role and requirements are available in the Job Description and Person Specification that form part of the application pack