Assistant Shop Manager

AWE; Belfast; On-site; GBP 18,000 - 21,000; Part time

Job summary

A leading charity is looking for an Assistant Shop Manager for their boutique shop in Belfast. This part-time role involves supporting the shop manager and leading a team of volunteers to drive fundraising efforts. Ideal candidates will exhibit strong leadership, customer service skills, and a passion for community engagement while working in a fast-paced retail environment.

Qualifications

• Highly motivated self-starter with retail experience.
• Strong commercial awareness and sales skills.
• Ability to lead and motivate volunteers effectively.

Responsibilities

• Support the shop manager with all aspects of managing the shop.
• Lead and motivate volunteer team to maximise income.
• Act as the public face of Concern Worldwide and raise awareness.

Skills

Leadership

Customer Service

Relationship Management

Job description

Contract Type: Part time - 12 month fixed term contract
Salary: £23,107 - £25,674 full time (pro rata based on 28 hours - £18,485.6 - £20,539.2 per annum)
Location: Belfast

Closing Date: 9th July 2025

Concern Worldwide (Northern Ireland) is looking for a highly motivated and dynamic Assistant Shop Manager on a part time, 12 month fixed term contract basis for our Boutique charity shop on the Lisburn Road in Belfast.

About Us:

Concern Worldwide is a non-governmental, international humanitarian organisation dedicated to the reduction of suffering and working towards the ultimate elimination of extreme poverty in the world's poorest countries. Our mission is to transform the lives of people living in extreme poverty. We work with 25 million people each year, in some of the hardest to reach and most fragile places. Places prone to conflict, natural disasters, climate change and extreme hunger. When an emergency strikes, we are among the first on the ground. We use our voice to bring the stories of extreme poverty to world leaders.

About the role:

To support the shop manager with all aspects of managing the shop, including recruiting and leading the volunteer team in order to maximise the income generated for Concern's work. You will be instrumental in making sure the shop is at the hub of the local community, ensuring a steady flow of donations for the boutique and acting as the face of Concern Worldwide and raising public awareness of our campaigns.
You will lead by example and be confident working within a fast-paced retail environment. You will contribute towards the success of the shop.

About you:

As Assistant Shop Manager, you will have the opportunity to be part of a small, but dedicated and successful retail team. You will be a highly motivated self-starter who takes full ownership of your role. You will support the Shop Manager to lead and motivate your shop volunteers in maximising the fundraising income for the shop. It will be your chance to demonstrate and further develop your existing strong commercial awareness, relationship management, sales and customer service skills.

This is an exciting time for you to join Concern Worldwide (NI) as we seek to engage more with local communities and increase support for our work in tackling hunger and transforming lives in some of the poorest places in the world.

Equality, Diversity and Inclusion:

Concern Worldwide encourages all qualified candidates, irrespective of gender, ethnicity and origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organisation. Concern is against all forms of discrimination and unequal power relations, and is committed to promoting equality.

Concern Charity Retail in Northern Ireland:

There are currently eight Concern shops in Northern Ireland. Two of these are bookshops, one in Derry and the second in Holywood Co. Down. One is our newest retail format, our Concern Boutique on the Lisburn Road with an elevated customer experience and product offering. The remaining five are standard charity shops, situated in Ballycastle, Newcastle, Ormeau Road, Andersonstown Road and the Antrim Road in Belfast.

CONDITIONS OF APPOINTMENT

It is the nature of this post that weekend working (Saturday) and occasional additional seasonal hours are part of the normal working week. Working hours will also involve some evening work to meet the needs of the post. The Assistant Shop Manager would be recruited on the basis that they could provide flexible cover if required across the 2 or 3 of our Belfast shops.

Part time - 28 hours per week on a 12 month fixed term contract. Overtime is required.

Appointment will be subject to a six-month probationary period

The successful post holder will be required to complete a Basic AccessNI check and sign a criminal records self-declaration form.

You may have experience of the following: Deputy Shop Manager, Retail Supervisor, Assistant Store Manager, Shop Assistant Manager, Retail Assistant Manager, Senior Sales Assistant, Shop Supervisor, Store Supervisor, Charity Shop Assistant, Retail Team Leader, etc.

REF-222 246