Assistant Service Manager - Supported Living (Two Sites)

Royal Mencap Society; Tendring; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

24 days annual leave + bank holidays

Pension

Training & development

Inclusive work environment

Job summary

Royal Mencap Society seeks a permanent Assistant Service Manager to oversee two person-centered services across Clacton on Sea and Great Tey, supporting people with a learning disability.

You will support the Service Manager with management tasks, lead on team development, conduct inductions and staff reviews, and ensure policy compliance. The role includes a 3-on/2-off pattern and potential evening/weekend shifts, with travel between sites.

Qualifications

• Experience in managing teams in care or learning disability settings.
• Ability to coordinate across two sites (Clacton on Sea and Great Tey).
• Commitment to Mencap policies and values.

Responsibilities

• Promote a team culture with accountability and decision-making.
• Support induction and training for team members.
• Undertake performance reviews for staff.
• Lead on review/implementation of support planning and risk assessment on What Matters Most app.
• Oversee health and safety systems and maintenance records.
• Monitor safeguarding and quality assurance reporting systems.
• Manage rota and payroll data administration and related systems.
• Carry out regular finance checks.
• Collaborate with social workers, healthcare professionals, and local authorities to coordinate support.
• Role model best practice and conduct compliance observations.

Skills

Leadership

People management

Communication skills

Team development

Planning and coordination

Job description

Royal Mencap Society seeks a permanent Assistant Service Manager to oversee two person-centered services across Clacton on Sea and Great Tey, supporting people with a learning disability.

You will support the Service Manager with management tasks, lead on team development, conduct inductions and staff reviews, and ensure policy compliance. The role includes a 3-on/2-off pattern and potential evening/weekend shifts, with travel between sites.