Assistant Service Manager

Listers Group; Coventry; On-site; GBP 34,000 - 46,000; Full time

Job summary

Listers Group recherche un Assistant Service Manager pour son concessionnaire Toyota à Coventry. Ce rôle implique une gestion efficace du département de service, une attention particulière à la satisfaction client et le support à la direction afin d'atteindre les objectifs de performance et les budgets. Des avantages inclus tels que 33 jours de congés, une pension, et des réductions sur les services automobiles font partie des bénéfices proposés.

Benefits

33 days holiday including bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits - discounts on retailers, restaurants, cinemas & holidays

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional qualifications

Company Events

Qualifications

• Expérience antérieure en tant que conseiller de service, conseiller senior ou contrôleur d'atelier.
• Capacité à gérer une équipe et à dépasser les attentes des clients.
• Compétences en vente et connaissances des procédures des fabricants.

Responsibilities

• Assurer le bon fonctionnement du département de service.
• Maximiser la performance départementale par la vente services et pièces.
• Gérer l'équipe et atteindre les objectifs fixés.

Skills

Customer care

Team management

Sales performance

Efficiency improvement

Job description

Job Description

We are currently looking to recruit an Assistant Service Manager at our Toyota Dealership in Coventry. Working hours are Monday to Friday, 8am to 6pm, with Saturdays on a rota basis.

Basic salary of £34,000 with a bonus OTE of £46,000, plus car & benefits.

In every aspect of our dealerships, the aim is always to exceed customer expectations. Customer care is of paramount importance within this role as you will be leading from the front to ensure that our customers receive the best possible service experience.

Role And Responsibilities

1. Ensure the efficient and profitable operation of the Service department.
2. Maximise departmental performance in line with market potentials through the sale of labour, parts, and accessories.
3. Ensure all manufacturer policies and procedures are adhered to.
4. Assist with planning, forecasting, and delivering sales targets.
5. Manage and develop the team.
6. Grow workshop utilisation and efficiency.
7. Exceed customer satisfaction.
8. Manage the smooth running and day-to-day activity of the Service Department.

You will need to be hands-on in your approach to support the Service Manager in driving the department forward, ensuring targets are met and budgets are managed. You should be versed in all aspects of the Service Department.

The ideal candidate will have previously worked as a Service Advisor, Senior Service Advisor, or Workshop Controller.

What We Offer

• 33 days holiday including bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company Events

Why Listers?

Founded in 1979, Listers Group is one of the largest privately and family-owned motor retailer groups in the UK. Our success is driven by our team, representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk, and Yorkshire. We support our employees in all areas of the business, and whatever your aspirations, Listers has a career for you.