Assistant Service Manager

Listers Group Limited; Coventry; On-site; GBP 34,000 - 46,000; Full time

Job summary

A leading automotive group is looking for an Assistant Service Manager in Coventry. In this role, you will lead the service department, ensuring superior customer care, efficient operations, and team development. You will have the opportunity to shape the service experience within a prominent dealership and be rewarded with competitive salary and benefits.

Benefits

33 days holiday including bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Discounts on retailers, restaurants, cinemas & holidays

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional qualifications

Company Events

Qualifications

• Experience as a Service Advisor, Senior Service Advisor, or workshop controller preferred.
• Hands-on approach to supporting the Service Manager and driving department targets.

Responsibilities

• Ensure efficient operation and profitability of the service department.
• Maximise departmental performance through the sale of labour, parts, and accessories.
• Manage and develop the team to exceed customer satisfaction.

Skills

Customer service

Leadership

Planning

Sales targets management

Workshop efficiency

Job description

Job Description

We are currently looking to recruit an Assistant Service Manager at our Toyota Dealership in Coventry. Working hours are Monday to Friday 8am to 6pm, and Saturdays on a rota basis.

Basic salary of £34,000 with a bonus OTE of £46,000 plus car & benefits.

In every aspect of our dealerships the aim is always to exceed customer expectation. Customer care is of paramount importance within this role as you will be leading from the front to ensure that our customers receive the best possible service experience.

Role and Responsibilities

• To ensure the efficient and profitable operation of the Service department
• To maximise departmental performance in line with market potentials through the sale of labour, parts and accessories
• To ensure that all manufacturers policies and procedure are adhered
• Assist with planning, forecasting and delivering sales targets
• Managing and development of the team
• Growing workshop utilisation and efficiency
• Exceeding customer satisfaction
• Managing the smooth running and day to day activity of the Service Department

You will need to be hands on in your approach to help support the Service Manager in driving the department forward, ensuring targets are met and budgets are managed. You will also be versed in all aspects of the Service Department.

The ideal candidate will have previously worked as a Service Advisor, Senior Service Advisor, or workshop controller.

What we offer

• 33 days holiday including bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be Listers has a career for you.