Assistant Sales Support Executive

2CL; Eastleigh; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a progressive company as an Assistant Sales Support Executive and help drive innovative communication and security solutions. This entry-level role offers a fantastic opportunity to develop your sales skills in a dynamic environment. You will manage inbound business development, prepare sales quotations, and maintain customer relationships using Sage CRM. With a commitment to excellence, this role provides a solid foundation for growth within the sales department. If you are organized, have a passion for customer service, and want to contribute to a mission of creating smarter, safer environments, this is the perfect opportunity for you.

Benefits

Group Death-In-Service Scheme

Company Pension

Qualifications

• 1+ years in customer service/sales administration in a B2B environment.
• Strong verbal and written communication skills are essential.

Responsibilities

• Handle inbound business development calls and direct them appropriately.
• Prepare and process sales quotations and orders using Sage CRM.

Skills

Customer service skills

Sales administration

Excellent communication skills

Time management

Organizational skills

Education

GCSEs in English & Maths

Business & IT qualifications

Tools

Sage CRM

MS Office (Excel, Word, PowerPoint)

Job description

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Are you a driven sales professional looking to make an impact in the world of communication and security technology? Join 2CL Communications where you’ll be part of a dynamic team delivering leading solutions to prestigious clients such as Glastonbury Festival, Royal Albert Hall, London Marathon, Aston Villa FC, and Royal Ascot Racecourse to name but a few.

Be part of our mission to create smarter, safer environments across the UK with innovative technology and unrivalled customer service.

About 2CL

2CL Communications Limited (2CL) is a premier provider of leading communication and security technology solutions. We specialise in the design, supply, installation, and support of systems for a wide range of venues and events, including conference and exhibition centres, stadiums, and events of all sizes across the UK and internationally.

Our comprehensive product range includes two-way radios, body-worn cameras, CCTV, public address and voice announcement systems, and weapon detection technologies which we offer for sale, or through long and short-term hire contracts.

Our success is driven by our people. With over 150 years of combined expertise across our Technical Sales, Hire, and Service departments, our solutions are backed by unrivalled customer support that includes fully managed services, coverage surveys, radio frequency management, dedicated support, onsite support, and preventative maintenance inspections.

From global product partnerships with industry giants like Motorola, Axis, Avigilon, and Bosch, to 24/7/365 on-call engineering support — our commitment to excellence never wavers.

Role

The Assistant Sales Support Executive is a key role and will report directly to the Client Services Manager.

Being able to prioritise, time manage, and work independently as well as within a team environment are essential and of key importance.

2CL is a progressive, expanding company and this role is excellent grounding to progress within the sales department of the company, should your skills, performance and attitude prove suitable.

Your duties include but are not limited to:

1. Inbound business development – Answer, deal with, and direct inbound calls appropriately.
2. Preparation & progression of sales quotations — Working with the commercial team to prepare sales quotations for customers and prospects, whilst following up as required to convert enquiries into orders via Sage CRM.
3. Processing sales orders — Following on from the customer accepting the sales quotation, processing the sales orders into the Sales Order Management system - Sage 200 via Sage CRM.
4. Customer care contact incl. opportunity identification — Pursue and manage phone contact with identified customers to inform them on company news and promotions, industry/ sector developments, and product advances, to enhance growth opportunities. Recording all activity on Sage CRM.
5. Ofcom license renewals, amendments, new applications for simple site & Simple UK licenses – Process all applications and amendments as required.
6. Administration — Maintain and update the company CRM system including appointment scheduling, contact data cleansing, exporting/ importing contact listings, and sector analysis for management review, supporting the team with administrative sales support as needed.
7. Report Production — Preparation of weekly and monthly sales reports to management as required.
8. Other – As required by the commercial team.

The successful candidate will ideally have:

1. Experience working in a customer service / sales administration role, in a business-to-business environment – 1 Years+
2. Excellent Communication skills – verbal and written
3. High degree of computer / IT skills – including MS Office - Excel, Word, and PowerPoint
4. CRM database experience preferable (we use Sage)
5. Flexible working approach
6. Pride in work and appearance
7. Good education including English & Maths GCSEs; Business & IT preferable
8. Be highly organised with an ability to manage their time and prioritise effectively

Benefits include:

1. Group Death-In-Service Scheme
2. Company Pension

Seniority level

Entry level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Wireless Services