Assistant Room Service and Executive Lounge Manager

JR United Kingdom; Slough; On-site; GBP 28,000 - 36,000; Full time

Job summary

A leading hotel in Slough is seeking an Assistant Room Service and Executive Lounge Manager dedicated to delivering exceptional customer service. The role involves overseeing daily operations, staff training, and ensuring the highest standards of service for guests. The ideal candidate will have previous experience in a similar role and outstanding leadership qualities.

Benefits

Subsidised travel arrangements after midnight

Heavily discounted hotel rates across Europe

50% F&B discount at restaurants and bars

30 days of holiday increasing with service

Access to 40% of pay before payday via Wagestream

Recommend a Friend scheme - £750

Gym discounts and wellness benefits

Travel season ticket loans

24/7 Employee Assistance Programme

Annual staff parties and events

Qualifications

• Experience as an Assistant Room Service Manager, Guest Relations Manager, or similar.
• Strong leadership skills for coaching and mentoring.
• Ability to handle guest complaints professionally.

Responsibilities

• Supervise In-Room Dining and Executive Lounge operations.
• Ensure high standards of customer service and efficiency.
• Coordinate with kitchen, housekeeping, and front office teams.

Skills

Customer Satisfaction

Staff Training

Team Coordination

Health & Safety

Conflict Resolution

Inventory Management

Job description

Assistant Room Service and Executive Lounge Manager job opening at Park Plaza Riverbank London Hotel

At Park Plaza Riverbank London Hotel, we are dedicated to crafting stories and memories by delivering exceptional and personalised service to our guests. First-class service, delicious food, and drinks are as important to the hotel experience as a great night's sleep in a stylish location. Your contribution as Assistant Room Service Manager is vital.

Park Plaza Riverbank London Hotel is one of our largest hotels, with 645 bedrooms and busy In-Room Dining and Executive Lounge operations.

The Assistant Room Service Manager supports the overall operations of the In-Room Dining and Executive Lounge services, ensuring high standards of customer service, quality, and efficiency. Responsibilities include supervising team members, staff training, maintaining operational standards, and resolving guest concerns.

The role is key to delivering a seamless and luxurious room service experience.

As our Assistant Room Service and Executive Lounge Manager, you will receive:

• Subsidised travel arrangements after midnight
• Heavily discounted hotel rates across Europe (including Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars for your entire party
• Two wellness days per year, starting with 30 days of holiday (including bank holidays), increasing with service years
• Two free meals per day, including on days off
• Access to 40% of your pay before payday via Wagestream
• Recommend a Friend scheme - £750
• BenefitHub discounts at various stores and attractions
• Gym discounts and wellness benefits
• Ride to Work Scheme & free cycling lessons
• Travel season ticket loans (if applicable)
• 24/7 Employee Assistance Programme
• Rota scheduling at least two weeks in advance
• Uniforms and free dry cleaning
• Annual staff parties and events

We are seeking an Assistant Room Service and Executive Lounge Manager who:

• Assists the Room Service Manager in daily operations
• Inspires, coaches, and mentors team members
• Focuses on training, customer satisfaction, health & safety
• Coordinates with kitchen, housekeeping, and front office teams
• Handles guest complaints professionally
• Manages inventory, supplies, and equipment
• Supports scheduling, payroll, and admin tasks
• Monitors performance metrics and suggests improvements
• Has previous experience as an Assistant Room Service Manager, Guest Relations Manager, Room Service Manager, or Executive Lounge Manager

Renowned for creating memorable moments, Park Plaza caters to leisure and business travelers with stylish rooms and versatile facilities, complemented by award-winning restaurants and bars.