Assistant Room Service and Executive Lounge Manager

JR United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Un hôtel prestigieux à Londres recherche un Assistant Room Service and Executive Lounge Manager pour gérer les opérations de service de chambre. Le candidat idéal aura une expérience en gestion d'équipe et un engagement à fournir un service client exceptionnel. Des avantages tels que des réductions sur les repas et l'hébergement sont offerts.

Benefits

Subsidised Travel arrangements after midnight

Heavily discounted hotel room rates in Europe

50% F&B discount at our restaurants and bars

Access to 40% of your pay before payday through Wagestream

Recommend a Friend scheme - £750

Annual Staff parties and events

Qualifications

• Expérience en tant que Assistant Room Service Manager ou poste similaire dans un hôtel.
• Compétences en gestion d'équipe et formation.
• Connaissance des normes de santé et sécurité.

Responsibilities

• Superviser les opérations du service de chambre et du salon exécutif.
• Former et encadrer les membres de l'équipe.
• Gérer les plaintes des clients et le service client.

Skills

Leadership

Gestion du temps

Service à la clientèle

Job description

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Assistant Room Service and Executive Lounge Manager, london

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Client:

Location:

london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

28.06.2025

Expiry Date:

12.08.2025

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Job Description:

Assistant Room Service and Executive Lounge Manager job opening at Park Plaza Riverbank London Hotel

At Park Plaza Riverbank London Hotel, we are dedicated to crafting stories and memories by delivering exceptional and personalised service to our guests. First-class service and delicious food, and drink are every bit as important to the hotel experience as a great night’s sleep in a stylish location. That is why your contribution as Assistant Room Service Manager is so important.

Park Plaza Riverbank London Hotel is one of our largest hotels with 645 bedrooms, with very busy In-Room Dining and Executive Lounge operations.

The Assistant Room Service Manager supports the overall operations of the In-Room Dining and Executive Lounge service, ensuring high standards of customer service, quality, and efficiency. This role involves supervising team members, assisting with staff training, maintaining operational standards, and resolving guest concerns.

The Assistant Room Service Manager plays a key role in delivering a seamless and luxurious room service experience.

As our Assistant Room Service and Executive Lounge Manager, you will receive:

• Subsidised Travel arrangements after midnight
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Two free meals per day - including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream!
• Recommend a Friend scheme - £750
• BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• Travel season ticket loans (if applicable)
• 24/7 access to our Employee Assistance Programme
• Rotas are published at least two weeks in advance (if applicable)
• Uniforms provided (if applicable) & free dry cleaning
• Annual Staff parties and events

We are looking for our Assistant Room Service and Executive Lounge Manager, who:

• Assists the Room Service Manager in overseeing the daily operations of the in-room dining department.
• Inspires, coaches and mentors team members
• Focuses on team training and development, customer satisfaction, health & safety
• Coordinates with kitchen, housekeeping, and front office teams to ensure timely and accurate delivery of orders
• Handles guest complaints and feedback promptly and professionally
• Manages inventory, supplies, and equipment needed for room service and executive lounge operations
• Assists with scheduling, payroll, and administrative duties as needed
• Monitors performance metrics and suggests improvements to processes and service standards
• Has previous experience as an Assistant Room Service Manager, Guest Relations Manager, Room Service Manager or Executive Lounge Manager in a hotel

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities, which are perfectly complemented by award-winning restaurants and bars.