Assistant Retail Manager

Salvation Army Trading Company; Slough; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join the Salvation Army Trading Company as an Assistant Manager and be part of an organization dedicated to making a positive impact. In this hands-on role, you will support daily operations, engage with customers, and help train staff and volunteers. Enjoy excellent benefits including a vibrant workplace culture focused on inclusivity and sustainability.

Benefits

Virtual GP service

Fantastic pension scheme

26 days holiday plus bank holidays

Qualifications

• Excellent customer service skills.
• Supportive and hands-on attitude.
• Passion for environmental sustainability.

Responsibilities

• Support the manager in daily operations including receiving and processing donations.
• Recruit and train volunteers and staff.
• Open and close the center, respond to queries.

Skills

Customer service skills

Adaptability

Innovative ideas

Resilience

Positive attitude

Job description

Do you want to work for a company that has been independently accredited by Best Companies Ltd as an Outstanding Company to work for?

Do you want to work for a company that passionately cares about its colleagues, stakeholders, and the planet, and is the current recipient of the Charity Retailer of the Year award?

Would you like to enjoy benefits such as a virtual GP service, a fantastic pension scheme, and a starting holiday entitlement of 26 days plus bank holidays?

Are you looking for a new challenge that helps develop your skills and contributes to the community?

And, importantly, there is no evening or Sunday working!

Our managers lead from the front and take their colleagues and customers on an inspiring journey.

Do you have excellent customer service skills, innovative ideas, and are dynamic by nature?

If so, read on!

As the Assistant Manager, you will support the manager in the daily operations of all business areas, including receiving donations, organizing collections from private houses and other locations, and processing and delivering items to local SA shops or redistributing them. You will also help provide a repair and reuse service to divert goods from landfills.

This is a hands-on role; you will respond to customer, head office, and team queries. You will be responsible for opening and closing the centre and involved in recruiting and training volunteers and staff.

All key responsibilities and desirable skills are detailed in the Job Description upon application.

To qualify, you should be resilient, supportive, caring, hands-on, enthusiastic, and have a positive attitude towards delivering exceptional customer service. A passion for making a positive impact, pride in maintaining high standards, adaptability, and a keen interest in environmental sustainability are essential. An engaging personality, ambition, and a desire to succeed are also important.

Join Salvation Army Trading Company Ltd if you want to be part of a growing organization that funds The Salvation Army’s work with vulnerable people, cares for its colleagues and community, and promotes reuse and recycling through its extensive network of charity shops and donation centers.

We offer a vibrant culture based on our values of Compassion, Accountability, Respect, and Equality, with a focus on empowering our staff and fostering internal growth. We believe in inclusivity and collaborative success, providing exciting opportunities and diverse challenges daily.

Why work for SATCoL? Because you can make a real difference, enjoy excellent benefits, and be part of a caring, forward-thinking organization.