Assistant Retail Manager

Salvation Army Trading Company Ltd (SATCoL); Renfrew; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading charity organization as an Assistant Manager at Salvation Army Trading Company Ltd. You will lead daily operations, support the community through sustainable practices, and develop staff while ensuring top-notch customer service. Enjoy 26 days of holiday, a fantastic pension scheme, and a supportive work environment without evening or Sunday hours.

Benefits

Virtual GP service

Fantastic pension scheme

Starting holiday entitlement of 26 days plus bank holidays

Qualifications

• Customer service experience required.
• Ability to lead and manage volunteer staff.
• Hands-on role with strong problem-solving skills.

Responsibilities

• Support the manager in daily operations and running the business.
• Handle customer queries and ensure high service standards.
• Responsible for opening and closing the donation centre.

Skills

Customer service skills

Innovative ideas

Dynamic personality

Resilience

Supportive attitude

Enthusiasm

Positive attitude

Adaptability

Passion for developing people

Interest in environment and sustainability

Job description

• Do you want to work for a company, that passionately cares about its colleagues, stakeholders and the planet?
• Would you like to have some amazing benefits such as a virtual GP service, fantastic pension scheme and a starting holiday entitlement of 26 days plus bank holidays?
• Do you need a new challenge that not only helps you to develop your skills, but is integral to the community?
• Did we mention, there is no evening or Sunday working too?!
• Our managers lead from the front and takes their colleagues and customers on an amazing journey!
• Do you have excellent customer service skills, innovative ideas and are dynamic by nature?
  
  

If this is you, read on!

Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.

As the Assistant Manager you will be supporting the manager in the day to day running of all areas of the business. This will include receiving donations, as well as organising collections from private houses and other locations. All of which will be processed and delivered to local SA shops, sold on the premises or redistributed. We will also be offering a repair and reuse service to the community, which helps divert as many unwanted goods away from landfill where practical.

This is a very 'hands on' role and you will be expected to respond to queries raised by customers, head office and the team. On a regular basis you will have the responsibility for opening and closing the centre and be involved in the ongoing recruitment and training of volunteers and staff.

All key responsibilities and desirable skills can be found on the Job Description when you apply.

If You

• Are resilient, supportive, caring, hands on and enthusiastic
• Possess a positive attitude in delivering exceptional customer service
• Want to make a positive change
• Take pride in everything that you do in order to maintain the high standards that we promise to our colleagues, stakeholders and ourselves
• Are adaptable; able to think on your feet
• Have a passion for developing people
• Have a keen interest in the environment and sustainability
• Have an engaging personality, the desire to succeed and be the best you can be
  
  

THEN SALVATION ARMY TRADING COMPANY LTD WANTS YOU!

See What Some Of Our Colleagues Say About Us

'Working at SATCoL is an incredibly rewarding experience. The organisation’s commitment to making a positive impact in communities, paired with the supportive and inclusive work environment, makes every day truly fulfilling.' – LF, Donation Centre Manager

'SATCoL are caring and thoughtful. Always get great support and I am very proud to be part of this company.' – KB, Shop Manager

'Working for Salvation Army Trading Company has been an incredibly rewarding work experience. Not only do I get to contribute to a noble cause by supporting their humanitarian efforts, but I also get to be a part of an inspired, dedicated and supportive employer that's making a real difference in people's lives.' - GT, Sales Assistant/Driver

We are an equal opportunities employer and welcome applications from all sectors. Please be aware that this advert may close sooner than the closing date in extreme circumstances.