Assistant Resident Services Manager

Construction; London Borough of Newham; Remote; GBP 32,000 - 42,000; Full time

Job summary

Cobalt is recruiting an Assistant Resident Services Manager to join an established East London residential operator. The role focuses on day-to-day resident services, leading an on-site team and delivering a positive living experience for residents.

You will work closely with the Resident Services Manager and colleagues in operations, lettings and facilities, overseeing service delivery, coordinating maintenance, managing enquiries and supporting community initiatives to improve resident

Qualifications

• Experience in BTR or PBSA environments.
• Experience leading an on-site team.
• Knowledge of residential property operations.
• Experience handling resident enquiries and complaints.
• Understanding of health and safety in property management.
• Strong communication and organisational skills.
• Property management or customer service qualification is advantageous but not essential.

Responsibilities

• Lead and mentor on-site Resident Services Associates and manage team rotas.
• Oversee resident enquiries, complaints, move-in and move-out processes.
• Coordinate maintenance, contractor management, property inspections and safety compliance.
• Monitor resident satisfaction and service performance against targets.
• Support resident engagement initiatives and community events.
• Assist with operational reporting, budget monitoring and void property management.
• deputise for the Resident Services Manager when required.

Skills

BTR/PBSA experience

Team management

Resident services

Customer service

Health & safety

Communication

Education

Property management qualification

Job description

Assistant Resident Services Manager - East London

Location: East London
Hours: 40 hours per week

Are you an experienced residential property professional with a background in build to rent (BTR) or purpose-built student accommodation (PBSA)?

Cobalt is recruiting an Assistant Resident Services Manager to join an established residential property operator in East London.

This is an opportunity to take ownership of day-to-day resident services, manage an on-site team and play a key role in delivering a positive living experience for residents.

The organisation

Our client is an established operator within the residential property sector, focused on delivering quality homes and a high standard of resident service.

The organisation places resident satisfaction, operational performance and community engagement at the centre of its approach.

As an Assistant Resident Services Manager, you will work closely with the Resident Services Manager and colleagues across property operations, lettings and facilities management.

The role and responsibilities

As Assistant Resident Services Manager, you will support the day-to-day management of a residential development, overseeing service delivery and supporting the performance of the on-site team.

Your responsibilities will include:

• Managing, mentoring and developing a team of Resident Services Associates, including team rotas and training.
• Overseeing resident enquiries, escalated complaints and move-in and move-out processes.
• Supporting site operations, including maintenance coordination, contractor management, property inspections and health and safety compliance.
• Monitoring resident satisfaction, service standards and operational performance against agreed targets.
• Supporting resident engagement initiatives, including community events and activities.
• Assisting with operational reporting, budget monitoring and the management of void properties.
• Deputising for the Resident Services Manager when required.

The skills and experience required

To be considered for this Assistant Resident Services Manager opportunity, you will need:

• Previous experience working within BTR or PBSA environments.
• Demonstrable experience managing, supervising or developing an on-site team.
• Working knowledge of residential property operations and resident services.
• Experience handling resident enquiries, complaints and service delivery challenges.
• An understanding of operational targets, health and safety requirements and property management processes.
• Communication and organisational skills, with an ability to build relationships with residents, colleagues and contractors.

A qualification in property management or customer service would be advantageous but is not essential.

If you have experience in BTR or PBSA and enjoy supporting teams to deliver a positive resident experience, this Assistant Resident Services Manager opportunity could be your next move.