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Guest Experience Manager (Assistant Manager of Reservations)

The Ned & Ned's Club

City Of London

On-site

GBP 33,000 - 39,000

Full time

3 days ago

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Job summary

A leading hospitality venue seeks a Guest Experience Manager (Assistant Manager of Reservations) to oversee exceptional service delivery. This role requires leadership in team management and operational support while fostering a captivating environment for guests. The ideal candidate will have a strong background in customer service and possess a calm, effective approach in a busy setting.

Benefits

Complimentary meals

Exclusive rates at The Ned

Health benefits

Paid volunteer day

Regular social events

Employee assistance program

Qualifications

Previous leadership experience in hospitality.
Proven track record of delivering outstanding guest service.
Calm demeanor under pressure.

Responsibilities

Support the Head of Guest Experience in operational and commercial tasks.
Lead a team managing reservations and guest inquiries.
Make recommendations and upsells to guests.

Skills

Leadership

Guest Service

People Management

Communication

Guest Experience Manager (Assistant Manager of Reservations)

1 week ago Be among the first 25 applicants

Our Guest Experience Centre provide exceptional service to guests and members, driving bookings and revenue in all areas of The Ned. As a leader of a key team providing support to all operational departments, the Guest Experience manager is a pivotal role that keeps things running smoothly and influences amazing guest experiences from pre-arrival to post-departure.

Do you want to join one of the best places to work in hospitality?

What’s the role?

Guest Experience Manager (Assistant Manager of Reservations)

About The Ned:

The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.

The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned’s Club - a private members’ space, gym and rooftop - alongside a public spa, a whole floor of event spaces, ten restaurants and bars and 250 hotel bedrooms.

Reporting into the Head of Guest Experience, you will:

You’re the right-hand person to the Head of GEC, supporting them in delivering all operational, commercial, experiential, and people performance
Support with all people leadership tasks - including team recruitment, development and performance chats, onboarding new starters - this is a great role for an ambitious manager who wants to build their people management skillset
Lead a team of guest experience supervisors and agents who will look after all incoming calls and emails for reservations for our restaurants, rooms, member services, and spa
Be a font of knowledge and enthusiasm for everything The Ned has to offer, making recommendations and upsells to future guests whilst also instilling this same sense of advocacy in your team
Work required shift patterns that will include weekends and night shifts where necessary

What The Ned can give you:

Salary of up to £38,900 per year, including service charge
Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast
Exclusive rates at The Ned for staying and eating for you, your family and friends
Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping and cinema discounts
Your birthday off, after a year of service and more holiday after five years of service
Paid volunteer day
Refer a friend scheme
Regular social events, including an annual pool party
Employee assistance program – 24/7 advice and support
Reward and recognition initiatives

What you can bring to the role:

Previous leadership experience with a proven track record of delivering outstanding guest service, and people management
A commercial mindset is non-negotiable in our leaders. As a manager you will support your Head of Department in delivering excellent financial performance and results
Our operation can be a high-pressure environment, but you’ll be the steady presence that our team look to, so a calm demeanour and a genuine passion for providing guests with an exceptional experience every time will be second nature to you

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.

Please let us know of any specific needs you may have during your interview.

All candidates must the right to work in the UK to be considered for this role.

Apply today and join us as Guest Experience Manager (Assistant Manager of Reservations)

#lovethened

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Management and Manufacturing
Industries
Hospitality

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