Assistant Recovery Worker

TN United Kingdom; Southampton; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established organization in Southampton is seeking dedicated individuals to support young people in gaining essential life skills and achieving their goals. This role is perfect for those looking to make a meaningful impact in the lives of vulnerable youth. You will work in a dynamic environment, providing practical assistance and emotional support while collaborating with a passionate team. If you have a genuine concern for homelessness and related issues, and enjoy working flexibly across various locations, this opportunity could be your next rewarding challenge.

Qualifications

• Experience in similar sectors or customer service roles is desirable.
• Ability to work flexibly across multiple sites and with clients one-on-one.

Responsibilities

• Support clients in gaining practical life skills and managing finances.
• Encourage client engagement with community resources and activities.

Skills

Verbal and written English

Customer service experience

Ability to self-motivate

Crisis response skills

Team collaboration

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

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Southampton Young People provides supported accommodation for up to 20 people between the age of 16 and 21, including care leavers and looked after children. The service operates across various locations in Southampton, each is tailored to the needs of the clients and offer various levels of support.

Our aim is to support young people with their individual needs to enable them to gain life skills to move on to long term, lower or independent supported living.

This is a fast paced, energetic service. If you are looking for an exciting role, where you will be making a difference in the lives of those you support then this is the role for you!

JOB PURPOSE

To be part of a team that supports our clients, keeping them safe and helping them achieve their goals.

To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.

MAIN RESPONSIBILITIES

• To support clients by helping them to gain practical life skills, and encourage their engagement with the running of the service
• To assist clients with managing their finances, paying rent, managing arrears and accessing benefits
• To carry out daily checks, for example, on clients and the property, and ad hoc housekeeping tasks
• To support individuals to achieve their desired goals
• To encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering
• To support clients in trauma informed and psychologically informed ways
• To adhere to safeguarding responsibilities, following our safeguarding policy and procedure
• To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
• To provide basic first aid assistance until help arrives (full training is provided)
• To work confidently and efficiently when lone working
• To maintain accurate records on our client management system and ensure these are stored in line with GDPR
• To maintain confidentiality
• To represent the organisation in a professional manner
• To carry out any other reasonable duties required in the interest of the organisation

ROLE REQUIREMENTS

• This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.
• This role may require a full drivers’ licence and access to a vehicle
• This role will require you to work flexibly across several sites
• This role will require you to work with clients on a one-to-one basis
• This role will require you to work weekends
• This role will require you to lone work

DESIRABLE CRITERIA

• Experience in similar sectors
• Experience in customer service roles

ESSENTIAL CRITERIA

• Clear verbal and written English
• Basic knowledge of Microsoft Outlook, Excel and Word
• Polite and assertive manner
• Ability to self-motivate as you will work on your own
• Collaborate well in a team
• Ability to respond calmly in a crisis
• Have an interest and genuine concern for homelessness and related issues

We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.