Assistant Recovery Worker

Two Saints; Newbury; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player seeks compassionate individuals to join their team, providing essential support to those experiencing homelessness. This role involves empowering clients to develop life skills, manage their finances, and connect with community resources, all while ensuring a safe and supportive environment. The organization is dedicated to making a meaningful impact on the lives of vulnerable individuals, fostering an inclusive atmosphere where every team member can thrive. If you are passionate about helping others and want to contribute to a brighter future for those in need, this opportunity is perfect for you.

Qualifications

• Experience in customer service roles is desirable.
• Enhanced DBS check required for this role.

Responsibilities

• Support clients in gaining practical life skills and managing finances.
• Encourage client engagement and assist with accessing community resources.
• Maintain accurate records and adhere to safeguarding policies.

Skills

Clear verbal and written English

Self-motivation

Collaboration in a team

Crisis response

Interest in homelessness issues

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

This is a Permanent, Full Time vacancy that will close in 24 days at 23:59 BST.

The Vacancy

West Berkshire Homeless Service provides support to adults who are homeless or at risk of homelessness across two locations, each tailored to meet the needs of the clients.

Our aim is to provide person-centred support to our clients, empowering them to gain the life skills they require to move on to more independent living.

If you love working with people and are looking for a role where you can make a real difference in the lives of those you support, then this is the role for you!

JOB PURPOSE

To be part of a team that supports our clients, keeping them safe and helping them achieve their goals. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.

MAIN RESPONSIBILITIES

1. To support clients by helping them to gain practical life skills, and encourage their engagement with the running of the service.
2. To assist clients with managing their finances, paying rent, managing arrears and accessing benefits.
3. To carry out daily checks, for example, on clients and the property, and ad hoc housekeeping tasks.
4. To support individuals to achieve their desired goals.
5. To encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering.
6. To support clients in trauma informed and psychologically informed ways.
7. To adhere to safeguarding responsibilities, following our safeguarding policy and procedure.
8. To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures.
9. To provide basic first aid assistance until help arrives (full training is provided).
10. To work confidently and efficiently when lone working.
11. To maintain accurate records on our client management system and ensure these are stored in line with GDPR.
12. To maintain confidentiality.
13. To represent the organisation in a professional manner.
14. To carry out any other reasonable duties required in the interest of the organisation.

ROLE REQUIREMENTS

1. This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.
2. This role will require you to work flexibly across several sites.
3. This role will require you to work with clients on a one-to-one basis.
4. This role will require you to work nights and/or weekends.
5. This role will require you to lone work.

DESIRABLE CRITERIA

1. Experience in similar sectors.
2. Experience in customer service roles.

ESSENTIAL CRITERIA

1. Clear verbal and written English.
2. Basic knowledge of Microsoft Outlook, Excel and Word.
3. Polite and assertive manner.
4. Ability to self-motivate as you will work on your own.
5. Collaborate well in a team.
6. Ability to respond calmly in a crisis.
7. Have an interest and genuine concern for homelessness and related issues.

We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.

About Us

We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client-led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual’s skills and resilience to break the cycle of homelessness, poverty and exclusion.

We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset.

We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients.

We’re committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed.

We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process.