Assistant Reception Manager - Crowne Plaza, Chester

Crowne Plaza Chester - Valor Hospitality; Chester; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking an energetic Assistant Reception Manager to lead a dynamic front desk team. In this pivotal role, you will inspire your team to deliver exceptional guest experiences, ensuring every visitor feels welcomed and valued. Your leadership will be crucial in managing daily operations, handling guest inquiries, and maintaining high standards of service. This is a fantastic opportunity to grow your career in hospitality while enjoying a range of exclusive perks, including discounted stays and wellness programs. Join a supportive team that values your contributions and encourages your professional development.

Benefits

Exclusive discounts for team members

Discounted stays for friends and family

50% discount when dining

Free meals while on duty

Access to high-street discounts

Cycle To Work Scheme savings

Generous refer-a-friend bonuses

Wellness activities and support

Employee Assistance Programme

Healthcare Cash Plan options

Qualifications

• Proven experience in a supervisory role within the hospitality industry.
• Strong leadership skills with the ability to inspire and manage a team.

Responsibilities

• Lead, train, and motivate the front desk team to deliver exceptional guest service.
• Oversee daily front desk operations, ensuring efficient and smooth procedures.

Skills

Team Leadership

Guest Relations

Communication Skills

Organizational Skills

Hotel Management Software Proficiency

Education

Experience in Hospitality Management

Tools

Opera

Property Management Systems (PMS)

Job description

Job Description

£13.09 per hour, 40 hours per week (5 days)

Are you a hospitality enthusiast with a passion for leading teams and delivering top-notch customer service? We are seeking an energetic and experienced Assistant Reception Manager to join our team.

As the Assistant Reception Manager, you and your team will be the face of our hotel, ensuring that every guest receives a warm welcome and impeccable service from check-in to check-out. Your leadership will inspire the front desk team to exceed guest expectations and uphold the highest standards of hospitality.

Key Responsibilities:

• Team Leadership: Lead, train, and motivate the front desk team to deliver exceptional guest service.
• Guest Relations: Handle guest inquiries, complaints, and special requests with professionalism and empathy.
• Operational Excellence: Oversee daily front desk operations, ensuring efficient and smooth procedures.
• Reservation Management: Manage room reservations, cancellations, and modifications with accuracy.
• Financial Duties: Handle billing, invoicing, and cash management, ensuring accuracy and compliance with hotel policies.
• Communication: Liaise with other departments to ensure guest needs are met promptly and efficiently.
• Standards & Compliance: Maintain front desk policies, procedures, and standards, ensuring compliance with health and safety regulations.

Our ideal candidate will have:

• Proven experience in a supervisory role within the hospitality industry, preferably in a hotel reception.
• Strong leadership skills with the ability to inspire and manage a team effectively.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management software (e.g., Opera, PMS).
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with a calm and professional demeanor.
• Flexibility to work various shifts, including weekends and holidays.

In addition to competitive rates of pay, we also offer:

Exclusive discounts for you, your friends and family

• Valor team member rates at our UK hotels, with rooms from just £30 B&B.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well-fuelled.
• Access to high-street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer-a-friend bonuses, starting at £250.

Caring for your health and wellbeing, both in and outside of work

• A calendar of wellness activities from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just £5 per month.

Supporting your hospitality career growth

• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Fancy joining our team?

Valor Hospitality is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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