Assistant Reception Manager

Malmaison Belfast; Bristol; On-site; GBP 26,000 - 31,000; Part time

Job summary

Join a renowned hotel as an Assistant Reception Manager in Bristol, where you will be the face of our establishment, ensuring exceptional guest experiences. With a competitive salary and extensive company benefits, this role offers a unique opportunity for career development in the hospitality industry.

Benefits

Heavily discounted staff room rates

Discounted friends and family rates

35% off dining

Fully funded apprenticeship programmes

High street discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Professional uniform

Wellness & National Campaign Days Calendar

Qualifications

• Experience in hospitality, particularly as a receptionist.
• Strong customer service orientation.
• Ability to lead and manage a team.

Responsibilities

• Oversee reception operations and ensure high guest satisfaction.
• Train and guide junior staff members.
• Manage guest check-ins and check-outs efficiently.

Skills

Customer Service

Team Leadership

CMS Software

Tools

Opera

Guestline

Job description

Assistant Reception Manager, Hotel Du Vin

Rate of Pay / Hours: £26,500 per annum plus generous company benefits, training & development / 40 hours per week

Type of Contract: Fixed term - Maternity cover

Location: Bristol, Clifton Village

Be the face of our hotel, get paid for doing what you love, enjoy numerous perks and benefits, learn new skills, and build a lifelong career with Hotel Du Vin.

Are high standards second nature to you? Do you love people and making guests smile every day, knowing you've delivered exceptional service? Do you want to be part of something different, working with the best food, drink, and a brand you can be proud of?

As Assistant Reception Manager, you and your team are the first and last person our guests see. You set the tone for their visit and ensure everything exceeds expectations before they leave.

Ideally, you will have experience using CMS software like Opera or Guestline in your previous roles.

We create memorable experiences that our guests will never forget. This could be your next step into a Head of Department position within Hotel Du Vin. We actively encourage internal development and progression, upwards and onwards.

In addition to competitive pay, we offer:

• Heavily discounted staff room rates at Malmaison, Hotel du Vin, and Frasers Hospitality, with rooms available from £65 per night.
• Discounted friends and family room rate with 50% off the best available rate.
• 35% off your bill when dining in our brasseries and bistros.
• Fully funded apprenticeship programmes to support your career development.
• High street discounts on shops, experiences, holidays, and more.
• Cycle to work scheme – save up to 40% on bikes.
• Healthcare Cash Plans – dental, optical, medical, and more from £5 per month.
• Referral schemes paying up to £1500 for successful hires.
• A professional uniform that looks sharp and modern.
• A Wellness & National Campaign Days Calendar promoting activities like Pay Day Lunches, National Popcorn Day, Mental Health Awareness week, and more.
• Access to Wagestream, allowing instant access to earned wages, real-time wage tracking, and financial management tips.
• Complimentary stays on your 1st, 3rd, and 5th anniversaries with dinner, bed, and breakfast.
• Support for The Brain Charity, helping those with neurological conditions.
• Employee Assistance Programme – free, confidential advice available 24/7 for you and your family.

Our Sustainability Goals include:

• 100% renewable electricity, mainly from UK wind farms.
• Recycling at least 70% of hotel waste, championed by our Sustainability Council.
• Transition to chemical-free cleaning systems in bedrooms and public areas, with eco-friendly kitchen systems.
• Volunteering for sustainable charities two days per year, paid in full.

Interested? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are equal opportunities employers and welcome applications from all qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.