Assistant Personal Shopper - (Mandarin speaking)

YOOX NET-A-PORTER GROUP; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in luxury retail is seeking an Assistant Personal Shopper to enhance customer experiences. This role involves resolving order issues, managing customer profiles, and supporting Personal Shoppers in delivering exceptional service. You will thrive in a collaborative environment, working closely with a team that values creativity and commitment to customer satisfaction. The position offers a competitive salary, performance bonuses, and a chance to be part of a supportive team dedicated to excellence in fashion retail. If you are passionate about fashion and customer service, this opportunity is perfect for you.

Benefits

Performance bonus schemes

Staff discount

Pension contributions

Discount portal

Private healthcare

Flexible working

Supportive team environment

Qualifications

• Previous experience in luxury sales and customer-facing roles is preferred.
• Strong communication skills and a passion for exceptional service.

Responsibilities

• Resolve daily order issues and manage administration for Personal Shoppers.
• Support Personal Shoppers in closing sales and customer relations.

Skills

Exceptional customer service

Communication skills

Team player

Interest in Fashion

Problem-solving

Education

Experience in luxury sales

Computer literacy

Tools

Microsoft Office

CRM systems

Job description

Assistant Personal Shopper page is loaded

Assistant Personal Shopper

Apply locations London, UK time type Full time posted on Posted Yesterday job requisition id R-16006

NET-A-PORTER delivers incredible fashion for incredible women. As the world’s leading luxury retailer with the most authoritative product edit globally, the site offers the ultimate curation of fashion from the most coveted designer brands, the most exceptional assortment of fine watches and precious jewellery, and more than 200 specialist beauty brands. Its discerning edit places special emphasis on highlighting the creativity and promise of the next generation of fashion talent via the Vanguard, a program for emerging brands. Consideration for environmental and social impact increasingly shapes the product offering, and the launch of the NET SUSTAIN platform was created to showcase brands that place sustainability at the core of their product.

NET-A-PORTER champions unparalleled customer service offering express worldwide shipping to more than 170 countries including same or next-day delivery to the UK, US, Hong Kong, Germany, France, Australia and Singapore, a seamless shopping experience across all devices, luxurious packaging, easy returns and a multi-lingual customer care and personal shopping team that is available 24/7, 365 days a year. A pioneer of personal shopping and client relations services for the digital era in 2000, NET-A-PORTER continues to innovate and strengthen its offering, with virtual styling, invitation only digital exclusives, and a world class suite of specialized offers for EIPs, (Extremely Important People), the brand’s most loyal and valuable customers. NET-A-PORTER is part of YOOX NET-A-PORTER GROUP.

NET-A-PORTER are now seeking a talented Assistant Personal Shopper to join the team. Some of the essentials for you to know are:

Location: our London, Westfield office

Reporting into: Personal Shopping Assistant Manager

Besides a competitive salary, we can offer you:

• Performance bonus schemes dependant on the type of role you are in
• Our famous staff discount along with exclusive staff sales
• A pension that both you and the company contribute to
• A portal with an array of discounts on things like theme park and cinema tickets
• Private healthcare for you and your family
• Flexible working
• A chance to be part of a fun and caring team that supports each other

Here is a breakdown of what you’ll be doing:

• Resolve all daily order issues, returns, stock discrepancies etc
• Liaise with all relevant departments to resolve issues promptly and follow up until completion
• Manage all aspects of administration for designated Personal Shoppers (x2)
• Escalate complaints to the Personal Shopping Assistant Manager
• Support the Personal Shopper to close sales
• Help with creating dedicated emails for our customers with product images, product details, and pricing
• Outline the service benefits to unengaged customers and make sure the Personal Shoppers follow up with an email/phone call
• Create customer profiles for the team in order to offer the right product
• Ad-hoc stock search and check stock levels of key products
• Help the Personal Shopper with stock requests for internal and external customers’ appointments
• Arrange samples to be sent to head office in Westfield and help with the setting up and clearing of our EIP fitting rooms
• Organise and check stock for consignment deliveries to key customers
• Assist with events set up, participation and take down
• Process orders, pre-orders and reservations of product when needed
• Look after a Personal Shopper’s customers when on holiday/absent
• Customers list admin maintenance

The type of person we are looking for:

• Previous experience in a luxury sales and customer facing environment (preferable)
• Passion for delivering exceptional customer service
• A flexible, positive and a keen team player
• Strong interest in Fashion
• Exceptional communication skills (written and oral- additional languages are always desirable)
• Computer literacy, with experience and prowess across Microsoft Office and CRM systems
• Understanding of brand
• Ability to build positive and influential internal relationships with other teams, to ensure support with prompt resolution of issues

From the moment you join the YOOX NET-A-PORTER GROUP we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.

YOOX NET-A-PORTER GROUP is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.