Assistant Pension Operations Team Manager

www.sammons.co.uk; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking an Assistant Pension Operations Team Manager in London. You will assist in managing pensions operations and lead a team to uphold high standards in public sector pension administration. The ideal candidate has strong project management skills, technical pension knowledge, and experience in team management within a fast-paced environment.

Qualifications

• Minimum 3 years of experience in pensions.
• Experience managing a small team independently.
• Proven ability to identify and implement process improvements.

Responsibilities

• Support the Head of Pensions in managing operations.
• Lead the development and training of the in-house pensions operations team.
• Manage relationships with third-party administrators.

Skills

Technical knowledge of public sector pensions

Communication

Team management

Complaint handling

Relationship management

Proactive workload management

Tools

Microsoft Office

Pension administration software

Job description

Assistant Pension Operations Team Manager

• Job Title: Assistant Pension Operations Team Manager
• Contract Type: Permanent
• Location: London
• Job Base: Hybrid
• Reference: V-81044
• Contact Phone: [phone]
• Job Published: 19/06/2025 10:29

Job Description

Assistant Pension Operations Team Manager

Support the Head of Pensions in managing pensions operations, ensuring efficient handling of operations, dissatisfactions, and complaints to support team leadership and ensure queries from members, employers, and stakeholders are addressed effectively.

Hybrid working: 1 or 2 days per week in London office

About the role

• Assist the Head of Pensions with project tasks, actions, and documentation, ensuring effective management.
• Lead the development and training of the in-house pensions operations team to respond efficiently and uphold high standards, with technical training as needed.
• Possess technical knowledge of public sector pensions (preferably LGPS and TPS) and HMRC legislation.
• Manage relationships with third-party administrators in collaboration with the Head of Pensions.
• Demonstrate supervisory skills, ability to motivate the team, and manage multiple deadlines, coordinating diverse activities and implementing solutions.

About you

• Minimum 3 years of experience in pensions.
• Experience managing a small team independently.
• Experience with performance management processes.
• Proven ability to identify and implement process improvements.
• Experience with LGPS and TPS pension administration.
• Skilled in responding to complaints and managing dissatisfaction.
• Effective communicator at all levels, both verbally and in writing.
• Ability to build and maintain stakeholder relationships.
• Collaborative working style with the pension team, stakeholders, and leadership.
• Proactive workload management, organization, and prioritization skills.
• Experience supporting key projects in a fast-paced environment.
• Good understanding of DB pensions.
• Proficient in Microsoft Office and some pension administration software.

Please quote reference 81044.

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