Assistant Patient Pathway Coordinator

Cardiff and Vale University Health Board; Reading; On-site; GBP 21,000 - 24,000; Part time

Job summary

Cardiff and Vale University Health Board is seeking a Band 3 Assistant Patient Pathway Coordinator (Audiology) in Reading. This part-time role provides administrative support across the patient care pathway from referral to discharge, coordinating appointments and maintaining records to meet performance targets.

The post requires experience with scheduling, patient communications, and information governance. You will work within the audiology service to ensure a high-quality patient experience.

Qualifications

• NVQ Level 3 in Business Administration/Customer Care or equivalent
• GCSEs or equivalent, experience with IT systems and patient data systems
• Experience scheduling outpatient appointments or admissions
• Experience working with patients, providing information about appointments or treatments
• Ability to communicate effectively with people at all levels
• Understanding of patient priorities and targets related to appointments and waiting times
• Knowledge of healthcare administrative systems and processes

Responsibilities

• Manage patient appointments and clinic bookings.
• Coordinate patient pathways, support waiting list management.
• Maintain accurate records on EPR and Trust systems.
• Manage clinic changes, cancellations and diary schedules.
• Ensure patient records are handled in line with IG requirements.
• Contribute to service improvements and provide cross-cover within admin team.
• Process referrals and booking into appropriate clinics.
• Schedule new and follow-up appointments.
• Identify delays or pathway breaches and escalate issues.
• Maintain accurate pathway information on Trust systems.
• Manage clinic cancellations and re-book patients within required timescales.
• Ensure smooth progression from referral to discharge.
• Track and manage health records in line with information governance.
• Attend service development meetings.

Skills

Communication

Attention to detail

Organisational skills

Education

NVQ Level 3 in Business Administration/Customer Care

GCSEs or equivalent

Tools

EPR systems

IT systems

Job description

Band 3 Assistant Patient Pathway Coordinator (Audiology) This is a Part Time post for 22.5 hours per week. The Assistant Patient Pathway Coordinator provides administrative support to the Audiology service, ensuring patients are managed efficiently throughout their care pathway from referral to discharge. The role involves coordinating appointments, maintaining accurate patient records, supporting waiting list management and acting as a key point of contact for patients, clinicians and external organisations. The post holder contributes to delivering a high-quality patient experience while supporting the service to meet operational and performance targets.

Main Responsibilities

• Manage patient appointments and clinic bookings.
• Coordinate patient pathways, support waiting list management.
• Maintain accurate records on EPR and other Trust systems.
• Manage clinic changes, cancellations and diary schedules.
• Ensure patient records are handled in line with Information Governance requirements.
• Contribute to service improvements and provide cross cover within the administration team.
• Process referrals and ensure patients are booked into the appropriate clinics.
• Schedule new and follow-up appointments.
• Identify potential delays or pathway breaches and elevate issues appropriately.
• Maintain accurate pathway information on Trust systems.
• Manage clinic cancellations and re-book patients within required timescales.
• Ensure patients progress smoothly from referral through to discharge.
• Ensure patient information is accurate and up-to-date.
• Track and manage health records in compliance with Information Governance requirements.
• Attend service development meetings.

The post is a patient-focused administrative point of contact for patients, clinicians and other healthcare organisations, ensuring that patients move smoothly through their care pathway. You will be responsible for coordinating appointments, managing waiting lists and patient tracking, maintaining accurate records, and supporting the delivery of a high-quality patient experience.

Please refer to the attached Job Description and Person Specification for further details of the job role.

Qualifications and Experience

• NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
• GCSE or equivalent, Experience of using IT systems and patient data systems
• Experience of scheduling outpatient appointments and/or admissions
• Experience of working with patients and providing information regarding their appointments or treatment team, Accurate data entry, typing and checking skills
• Ability to communicate effectively with people at all levels
• Understanding of patient priorities and performance targets related to appointments and waiting times
• Knowledge of healthcare administrative systems and processes

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good. Our 'CARE' values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.