Assistant Patient Administrator - Inpatient Wards

Fernie Brewing Company; Isleworth; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Assistant Patient Administrator to join their team. This role is vital in supporting the delivery of high-quality, compassionate healthcare to patients by providing essential administrative support. You will engage directly with patients, ensuring their needs are met while maintaining a professional and welcoming environment. The position offers a unique opportunity to contribute to a top-performing NHS Trust known for its commitment to excellence in patient care. If you are enthusiastic, empathetic, and ready to make a difference in healthcare, this role is perfect for you.

Benefits

Flexible working arrangements

Support for disabled candidates

Qualifications

• Must provide excellent customer service and administrative support.
• High level of communication skills required for patient interaction.

Responsibilities

• Provide administrative support to the clinical team and cover across the Trust.
• Ensure all procedures are followed regarding data capture for outcomes.

Skills

Customer Service

Administrative Support

Communication

Data Management

Education

High School Diploma

Tools

Microsoft Office

Telephone Systems

Job description

A Vacancy at Chelsea and Westminster Hospital NHS Foundation Trust.

Assistant Patient Administrator - Band 2 Ward Clerk

37.5 hrs per week

Must work Saturday and Sunday and Bank Holidays 08.00 - 20.00. Weekday 18.5 hrs days negotiable.

We are searching for a high performing, enthusiastic and empathetic individual to work in the Inpatient Wards. The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients. You will be expected to provide administrative support to a diverse team including clinical staff. The successful applicant will be expected to provide an excellent level of customer service at all times in line with the Trust values.

The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by supporting and welcoming patients into services in a way that meets their individual needs. The Patient Administrator will also provide administrative support to a team liaising between patients, doctors, practitioners and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times. The post holder will be required to work in one of the following areas, providing cross cover where necessary:

1. Wards
2. Reception

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs. The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Some roles may require weekend shifts at multiple sites.

Responsibilities:

1. Provide administrative support to the clinical team in the assigned team and provide cover across the Trust’s administrative resource.
2. File all paperwork appropriately.
3. Provide cover across the POD as and when required.
4. Ensure all procedures are followed regarding data capture for service specific outcomes.
5. Provide an excellent standard of service to patients at all times.
6. Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development.
7. Photocopying, filing.
8. Answering phones.
9. Greeting relatives as they enter the ward.
10. Booking follow up appointments.
11. Booking Transport.

This advert closes on Wednesday 18 Dec 2024.