Assistant Patient Administrator

Chelsea and Westminster Hospital NHS Foundation Trust; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospital in London is seeking an enthusiastic Assistant Patient Administrator to support inpatient wards. The role requires providing high-quality administrative support and customer service to ensure patient needs are met. Join a diverse team dedicated to delivering compassionate healthcare.

Qualifications

• Provide excellent customer service in line with Trust values.
• Support and welcome patients into services.

Responsibilities

• Provide administrative support to clinical staff.
• Liaise between patients, doctors, and healthcare professionals.

Skills

Customer Service

Empathy

Administrative Support

Job description

Assistant Patient Administrator - Band 2 Ward Clerk

We are recruiting for a Ward Clerk in one of our busy wards.

We are searching for a high performing, enthusiastic, and empathetic individual to work in the Inpatient Wards.

The post holder will contribute to the delivery of high-quality, safe, and compassionate healthcare to patients.

You will be expected to provide administrative support to a diverse team, including clinical staff.

The successful applicant will be expected to provide an excellent level of customer service at all times in line with the Trust values.

The post holder will contribute to the delivery of high-quality, safe, and compassionate healthcare to patients by supporting and welcoming patients into services in a way that meets their individual needs. The Patient Administrator will also provide administrative support to a team liaising between patients, doctors, practitioners, and other healthcare professionals. The staff member will work consistently to provide high-quality customer service and will be professional at all times. The post can be in one of the following areas, providing cross cover where necessary:

• Wards
• Reception

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We are committed to equal opportunities and believe that diversity drives innovation and excellence. We actively welcome applications from individuals from the global majority, veterans, and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are dedicated to creating an environment where all voices are heard, respected, and empowered to succeed.

If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Some roles may require weekend shifts at multiple sites.

For further details or informal visits, contact:

• Name: Susan Young
• Job title: Team Leader
• Email: [e-mail]
• Telephone: [phone]