Assistant Operations Manager

Cardiff and Vale University Health Board; Preston; On-site; GBP 32,000 - 45,000; Full time

Job summary

Cardiff and Vale University Health Board is seeking an Assistant Operations Manager to support the Operations Manager and immunisation contracts across Cheshire and Lancashire, driving performance and service delivery. You will oversee clinical services staff locally, coordinate resources, manage rostering, monitor contracts, and assist with budgets, procurement and governance.

Travel between offices across the region is required.

Qualifications

• Graduate or equivalent experience with a track record in project and people management.
• Evidence of budget management and resource coordination within a healthcare setting.
• Experience of leading multi-disciplinary teams and delivering contracts.

Responsibilities

• Provide support to the Operations Manager and clinical services contracts.
• Coordinate rostering and deployment of staff to meet contract delivery targets.
• Support budget control and monthly performance reporting.
• Coordinate resources (premises, equipment, supplies) for locality contracts.
• Lead on data retention, consent systems and governance requirements.
• Assist with HR issues and investigations per policy.
• Ensure compliance with SOPs and organisational policies.

Skills

Team leadership

Negotiation skills

Communication skills

Project management

Budget monitoring

Staff rostering

Data handling

Education

GCSE/A-level or equivalent

Degree or relevant experience

NHS/health sector knowledge

Tools

MS Office

Data systems (e.g., e-consent, SystemOne)

Job description

Our Clinical Services Division is seeking to appoint an Assistant Operations Manager to provide support to our Operations Manager and the Immunisation contracts across Cheshire and Lancashire and to drive further success for the organisation. You will work across offices with qualifying mileage paid, you will work closely with the Operations Manager to organise and co-ordinate our services and improve performance and productivity across our care contracts. You will need to be practical, flexible and have excellent proven people skills. Your support of the operations process will be crucial and have a profound impact on the overall success and smooth running of the regional offices. This is a great opportunity for an ambitious person with energy and intellect to develop and progress with a growing team., The purpose of the Assistant Operations Manager is to provide support to all Clinical Services personnel, key contracts and all personnel in the locality, acting as the first port of call for all queries and any issues which need resolving. With only unusual or complex issues being escalated to the Operations Manager. The Operations Manager is responsible for overall performance of the locality Clinical Services team and contract delivery, analyzing performance and providing feedback, guidance and encouragement in order to impact results. The Assistant Operations Manager will support the Operations manager in doing this. The Assistant Operations Manager will have delegated line management responsibility for Clinical Services support staff in the Locality, working closely with and supporting Locality Leads. The Assistants Operations will have delegated responsibility for the service in the absence of the Operations manager, as appropriate and within the standing financial instructions for the organisation. With the support of the Clinical services Manager., o Managing clinical services support staff in the locality. Ensure staff are supported appropriately to ensure that the locality is effective, providing practical help in solving day to day issues. With complex or unusual situations being escalated to the Operations Managers o Ensure staff follow all Standard operating procedures and company policies, in a positive and supportive way o Ensuring staff rostering and deployment is appropriate to contract delivery and organizational targets. o Assist the Operations manager in controlling expenditure and resources within tight budgets, feeding into the monthly updates on the performance management of projects. Ensure that necessary action is taken to achieve contract compliance o Work with the locality team to support the implementation of services, participating in associated activities as required o Deal with sometimes conflicting priorities and pressures from all sides, balance these priorities and find appropriate solutions o Co-ordinate resources such as premises, equipment and supplies o Support the Operations manager and Clinical Services Manager in service monitoring and reporting, delivery of service change and contribute to continuous improvement activities and service innovation o Support all Clinical Services contracts to ensure effective delivery across all contracts, improving the quality and uptake at a local level in partnership with PHE, Health Protection teams and Commissioners. o Lead on data retention in the locality and the use of e-consent, SytemOne, the use of Paper consent and the scanning retention and disposal o Deal with Human resources issues with the Support of the Operations manager and HR department and will include investigations as laid down in company policies. o General housekeeping of the office and management of deliveries and supplies to support contracts. Some manual handling may be required, in line with our Moving and Handling policy. Mandatory training on Manual Handling is required.
Ideal candidates will have knowledge and experience of the NHS. You will be a graduate or have equivalent experience with a demonstrable track record in project and people management. Applicants must have a full UK driving licence and be willing and able to travel between the offices and anywhere in the UK.

• Management qualification or relevant experience.
• Educated to a minimum GCSE/GCE A level or equivalent.
• Evidence of a commitment to continuing professional development and training., Relevant degree or equivalent experience.
• Project Management qualification or relevant experience.
• Knowledge and experience of leading and managing teams.
• Experience of successful planning, coordinating and implementing projects.
• Experience of multi-disciplinary working.
• Experience of successfully implementing change.
• NHS experience.
• Working knowledge of NHS structures and organisations.
• Dealing with confidential and sensitive information.
• Proactively setting, managing and controlling budgets and expenses.
• Have experience of working in regulated sectors and CQC.
• Able to juggle and prioritise multiple and changing priorities in response to a rapidly developing agenda.
• A skilled communicator, both verbally and in writing can interpret and explain complex issues in a manner suitable for a variety of audiences.
• Strong negotiation and influencing skills.
• Excellent listening skills.
• Ability to work in a team and to network with others, building relationships in order to achieve goals.
• Self confidence and self belief when presented with challenges and resistance.
• A self starter who can work for prolonged periods of time without direct input whilst keeping colleagues well informed of progress.
• Current and valid UK driving license/ car owner and ability to travel throughout the UK.
• IT literate and advanced working knowledge and computer proficiency of all MS office packages.
• Able to work flexibly including weekends and evening work.
• To operate with a high level of autonomy, professionalism passion and dedication to deliver timely standards with a high level of attention to detail and accuracy.
• Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements.
• Project Management skills.
• Ability to think strategically.
  IntraHealth is one of the U.K.s leading independent providers of NHS Primary and Community Care services. We employ over 500 staff working across three divisions of primary care, clinical services, and pharmacy throughout England. Due to our growing reputation for delivery of diverse NHS clinical contracts, all divisions are experiencing significant growth.
• IntraHealth is one of the countrys top performers and was shortlisted in 2018 for the NHS Employer Flu Fighter award in Greater Manchester. We operate NHS services across the North East, North West and Yorkshire.