Assistant Operations Manager

Gather & Gather UK; Oxford; On-site; GBP 25,000 - 35,000; Full time

Job summary

Gather & Gather UK seeks an Assistant Operations Manager to ensure smooth operations within food and beverage services. This role includes overseeing quality delivery, motivating staff, and managing client relationships. Ideal candidates should possess experience in operational management and a passion for high standards. Opportunities for professional development and benefits are included.

Benefits

Great operational training and development

Life assurance scheme

Personal Development opportunities

Wellbeing strategy

Regular social events

Holiday purchase scheme

Access to discount vouchers

Qualifications

• Experience overseeing delivery of high-quality food and drink.
• Understanding of operating hours including unsociable hours.
• Ability to motivate team and maintain quality standards.

Responsibilities

• Foster relationships with clients for seamless operations.
• Oversee food and beverage service delivery.
• Motivate team members and adapt to client needs.
• Ensure compliance with health and safety standards.

Skills

Operational management

Team motivation

Customer service

Sales maximization

Adaptability

Job description

We're currently recruiting a dedicated Assistant Operations Manager to help ensure the smooth running of the operations in CH&CO on a full time basis, contracted to 40 hours per week.

As a Assistant Operations Manager, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Working with us has its perks! People are at the heart of everything we do, so we've developed a range of benefits and development opportunities:

• Great operational training and development
• Life assurance scheme
• Personal Development and Training opportunities - We are passionate about our growing team
• A great wellbeing strategy - including access to our Employee Assistance Programme
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Access to some great high street discount vouchers

Here's an idea of what your shift patterns will be: 5 out of 7 days

Could you bring your spark to CH&CO? Here's what you need to know before applying:

Your key responsibilities will include:

• Foster strong relationships with venue clients through daily communication to ensure seamless operations.
• Oversee the delivery of high-quality food and beverage services, maintaining exceptional standards.
• Motivate and inspire team members, adapting to dynamic client and customer needs.
• Uphold and promote CSR, sustainability, equality, and diversity initiatives.
• Manage ordering processes, delivery schedules, and venue readiness for events.
• Maximize sales and control costs by driving spend per head (SPH) and minimizing wastage.
• Support recruitment, training, and performance management to build a motivated and inclusive team.
• Ensure compliance with health, safety, hygiene, and profit protection standards.

Our ideal Assistant Operations Manager will:

• Experience of overseeing the smooth delivery of high-quality food and drink products.
• Understanding and willingness to work some unsociable hours (lates / weekends)
• Motivate and inspire both yourself and the team.
• Maintain top-tier quality standards.
• Adapt to client and customer needs.
• Support timely ordering processes and delivery schedules.
• Ensure catering areas are presentable for client show rounds and ready for live operations.
• Maximize sales and control production/wastage.
• Boost spend per transaction by leveraging sales opportunities.
• Manage labour scheduling, spending, and forecasting with HR support.
• Continuously improve service, product offerings, and operational procedures.

Job Reference: com/1906/48592001/52745879/WJ #Gather and Gather

CH&CO, a part of Compass Group UK&I, is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!