Assistant Night Manager

Leonardo Hotels; Newcastle upon Tyne; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Recognition scheme

Talent referral scheme

Thank You Week celebrations

Wellbeing calendar

Training programmes

Job summary

Leonardo Hotels Newcastle Quayside is seeking an experienced Assistant Night Manager to oversee the Night Crew, manage guest arrivals and departures, and balance the day’s business through night audit procedures.

You will lead a small team, handle cash operations, respond to guest requests, and resolve issues promptly while maintaining high standards and ensuring guest safety during night hours.

Qualifications

• Supervisory experience or be a strong front office or nights team member.
• Excellent communication to welcome and bid farewell to guests.
• Flexible with night shifts, weekends included.
• Ability to read guests' needs and respond promptly.
• Good people skills and ability to work in a small team or alone.
• Experience with night audit balancing and cash handling.
• Organised, calm under pressure, and multi-tasking in a fast-paced environment.
• Resolve guest complaints promptly and effectively.

Responsibilities

• Supervise Night Crew to high standards and ensure clear duties.
• Be familiar with arrivals, departures, and special requests.
• Respond promptly to guest queries and keep areas clean.
• Follow standard procedures for guest arrivals/departures.
• Handle guest complaints with friendly, efficient service.
• Train and motivate colleagues.
• Execute cash, charge, float and till procedures.
• Follow night audit procedures and generate reports.
• Run backups and ensure guest safety and comfort.

Skills

Supervisory experience

Guest service

Communication skills

Night shifts flexibility

Cash handling

Team collaboration

Conflict resolution

System familiarity

Tools

POS systems

Job description

## Assistant Night ManagerApply: Leonardo Hotel Newcastle Quayside: Full time: Posted 15 Days Ago: JR105676Be Yourself – Be a Bold Team Player – Be Leonardo Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!We have an opportunity for you to join the Nights Team as a Night Manager We want you to be part of a great and diverse team working together to serve our guests as they enter and leave the building, following our high standards to provide our guests with a great experience and keeping them safe whilst on the premises What we want you to have- • Supervisory experience or be a strong front office or nights team member in a hotel. • Great communication skills so you can chat to our guests providing a great welcome and departure. • Flexibility– to enjoy working night shifts (weekends will be included) • Ability to recognise what our customers want and need • Good people skills – to work well in a team because we want work to be fun • Have a genuine interest in serving customers, at night they can be very different • Confidence with systems and taking payments, you will be completing the night audit balancing the days business. • To be organised and able to work well under pressure at times and multi task in a fast paced environment. • Ensure prompt resolution of customer complaints. • Be used to working alone/ with limited small team along side you. • To be responsible and trustworthy, you will be responsible for all of the guests in house, their safety as well as your own and the teams. The job - • To supervise the activities of the Night Crew, ensuring they are aware of their responsibilities and performing duties to a high standard. • To be familiar with the business, including arrivals, departures and special requests. • To ensure that all customer requests and queries are responded to promptly and effectively and to keep all areas clean and tidy at all times • To follow the company standards and procedures for guest arrivals and departures. • To deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times. • Training and motivating colleagues. • Ensure all cash, charge, float and till procedures are carried out. • To follow night audit procedures and generate the relevant reports for each department. • Run the relevant back up. • Ensure that all guests are safe and comfortable.Some of the perks our Assistant Night Manager could enjoy include:* Special rates on Leonardo Hotel rooms across the UK & Europe* Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops* Talent referral scheme* Thank You Week: from ice cream trucks to yoga classes and lots in between!* Wellbeing Calendar* Ongoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Assistant Night Manager?We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!