Assistant Night Manager

InterContinental Hotels Group; Manchester; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Guaranteed hours

Paid overtime

Free meal on shift

Discounted room rates

2 paid volunteering days per year

Job summary

InterContinental Hotels Group is seeking an Assistant Night Manager for the Manchester Deansgate Hotel. This full-time role involves 39 hours per week across 4 nights on, 3 nights off, supporting the Night Manager and leading the night team to maintain seamless front office operations.

You will oversee the overnight guest journey, handle late arrivals and early departures, and ensure safety, security, and accurate night audits.

Qualifications

• Previous night audit or front office supervisory experience is preferred.
• Excellent guest service and decision-making skills for overnight operations.
• Strong leadership and communication to guide the night team.

Responsibilities

• Assist the Night Manager and lead the night team to ensure smooth front office operations.
• Oversee overnight guest journey, handle late arrivals/early departures, and manage service recovery.
• Maintain safety and security procedures and complete night audits.
• Perform night audit and related operational tasks, ensuring information is ready for the morning team.
• Coach and support colleagues, coordinating with other departments to maintain hotel standards.

Skills

Night shift leadership

Front office supervision

Guest service excellence

Opera PMS

Tools

Opera PMS

Job description

The Manchester Deansgate Hotel is on the lookout for a dynamic Assistant Night Manager. Join the excitement and become part of the IHG Hotels and Resorts family!

Welcome to the Manchester Deansgate Hotel, where modern luxury travel meets the vibrant spirit of Manchester. Nestled in the iconic Beetham Tower, this hotel features 279 elegantly designed rooms with stunning skyline views. Enjoy upscale amenities, including sky bar Cloud 23, 2 Rosette Podium Restaurant, an indoor pool, and a fitness centre. Perfect for both business and leisure travellers, with 14 meeting rooms and over 1,800 square feet of event space. Experience our commitment to redefining luxury travel, blending sophistication with the rich culture of Manchester. The Manchester Deansgate Hotel will fully transition to the InterContinental brand by 2027, enhancing your stay with our signature luxury and service.

We are looking for someone who can work 39 hours, 4 nights on 3 nights off.

As an Assistant Night Manager (Full-Time), you can expect to carry out the following duties…

• Supporting the Night Manager and leading the night team (you will help coordinate the shift, allocate duties, support colleagues and ensure the front office operates smoothly throughout the night) – previous experience in a night reception, front office supervisory or similar hotel role would be ideal.
• Overseeing the overnight guest journey (you will support late arrivals and early departures, monitor service standards and step in to resolve more complex guest requests or complaints) – you will be confident making decisions, managing service recovery and creating a positive experience for every guest.
• Maintaining a safe and secure hotel overnight (you will coordinate relevant checks, respond appropriately to incidents and ensure accurate records and handovers are completed) – a strong understanding of health and safety, security and emergency procedures would be beneficial.
• Completing night audit and operational tasks (you will review reports, support cash and system checks, monitor the reception desk and ensure key information is ready for the morning team) – experience using Opera or a similar hotel system would be an advantage.
• Helping the team deliver consistently high standards (you will coach and support colleagues, provide clear shift handovers and work closely with other departments to keep the hotel running smoothly) – you will be organised, approachable and comfortable taking responsibility when the Night Manager is unavailable.

At IHG Hotels and Resorts, we believe that no two individuals are alike, and we celebrate thatby offering our colleagues a wide range of additional benefits to support their unique needs and aspirations. You can expect to receive….

• Financial security – Competitive salary, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay!
• Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice. IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer.
• Colleague perks- worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
• Wellbeing– generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders

If you are looking to join an iconic and sophisticated Hotel….

You must meet the legal requirements to work in the UK.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.