Assistant Night Manager

Hastings Hotels, Northern Ireland; Belfast; On-site; GBP 26,000; Full time

Job summary

Hastings Hotels in Belfast is seeking an Assistant Night Manager to oversee night operations at their prestigious Grand Central Hotel. The successful candidate will be responsible for managing the night team, providing excellent guest service, and ensuring the hotel runs smoothly during the night hours. Ideal candidates will have previous management experience and excellent communication skills, with a dedication to maintaining high hospitality standards.

Benefits

Free staff meals

Employee discounts

29 days holiday plus birthday off

Opportunities for career progression and development

Qualifications

• Previous night experience with management level exposure.
• Communication, numeracy, and IT skills at a proficient level.
• Smart well-groomed appearance with exceptional attention to detail.

Responsibilities

• Manage and motivate night team staff through training and development.
• Ensure efficient running of hotel during the night and respond to guest complaints.
• Maintain high standards of cleanliness and compliance with health and safety.

Skills

Hospitality

Customer care

Communication

Numeracy

IT skills

Teamwork

Attention to detail

Education

GCSE standard or equivalent including English and Maths

Third level qualification

Job description

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Job Description

Location: 9-15 Bedford St

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

We are seeking a reliable and enthusiastic person to become part of our Hotel Reception Team at the exclusive Grand Central Hotel

Under the inspiring leadership of our General Manager, Jake McHugh, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality.

The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out seven including weekends.

Hours are from 11pm-7am, 5 shifts out of 7 including weekends.

The salary for this exciting position is £26,000

We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development. Find out more about our employee benefits here.

The company reserves the right to apply enhanced short-listing criteria.

To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html

Hastings Hotels is an Equal Opportunities Employer.

About The Role

About the Role

To be responsible for the effective management of the night team ensuring the efficient running of the hotel during the night.

• To manage and motivate staff through effective communication, training and development, in accordance with company policies and relevant employment legislation, ensuring HR procedures are followed.
• To promote and contribute to a harmonious working environment where all staff are treated with respect and dignity.
• To ensure quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement.
• To ensure company policies relating to cash handling are implemented and monitored, taking appropriate action to resolve problems.
• To ensure all night staff receive the appropriate training, coaching and development to provide effective and efficient service in line with company standards.
• To ensure you and the team are aware of all hotel services and are proactive in the sale of these to guests.
• To ensure the team are knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
• To ensure you and the team assist guests with any reasonable request for hotel services
• To ensure you and the team respond to complaints and find the appropriate solution.
• To ensure you and the team take responsibility for the security of the hotel and relevant storage areas.
• To maintain effective communication and relationships with other hotel departments and enforcement agencies to maintain an effective operation and ensure guest satisfaction.
• To ensure the Front Office areas, fixtures and equipment are properly maintained and presented, with the highest standards of cleanliness and housekeeping.
• To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and Company policy and procedures.
• To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain and enhance market position.
• To assist with the recruitment, selection and utilisation of Front Office staff to achieve the optimum use of staff resource in line with business peaks and troughs.
• To ensure the Hotel’s compliance with all matters relating to the licensing laws, Customs and Excise Regulations and all other relevant legislation.
• To carry out Duty Manager duties as required.
• Any other duties as required by Senior Management
  
  

About You

You will have previous night experience, some of which has been gained at a management level.

Skills Needed

Hospitality

About The Company

Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.

Company Culture

Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry.

Desired Criteria

• Hold a third level qualification
• Previous hospitality management experience
  
  

Required Criteria

• Excellent communication, numeracy and IT skills
• Customer care experience
• Smart well groomed appearance
• Exceptional attention to detail
• Work well under pressure and be a team player
• A right to work within the United Kingdom
• Educated to GCSE Standard or the equivalent including English and Maths
  
  

Closing DateWednesday 4th June, 2025

Contract Typefulltime

Salary£26,000.00 Yearly

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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