Assistant Manager - Wick

St Barnabas Hospices; Wick; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading community-focused hospice in Wick, Scotland, seeks a dynamic individual to manage shop operations, ensuring exceptional customer service and sales growth. This role involves overseeing a team of staff and volunteers, stock control, and maximizing income through effective promotions and Gift Aid capture. Candidates should have strong people skills, a flair for retail, and the ability to foster a safe and engaging environment. Join us to make a meaningful impact on the community.

Benefits

Company pension scheme or NHS pension scheme

Up to 35 days’ annual leave

On-site education support

Health Shield access

Free parking

Subsidised meals

Corporate gym membership

Employee Assistance Programme

Qualifications

• Proven ability in customer service roles.
• Experience managing a team or volunteers.
• Sales experience in retail preferred.

Responsibilities

• Provide excellent customer service in the shop.
• Manage stock control and sales processes.
• Ensure compliance with retail policies and procedures.
• Coordinate volunteers and manage their work and rotas.

Skills

Customer service

Team management

Sales promotion

Stock control

Volunteer coordination

Job description

About the role

Using people skills to help deliver income to the hospice. Helping to give excellent customer service, assisting in managing a team of staff and volunteers, stock control, promoting and capturing Gift Aid, daily cash handling and banking, ensuring the staff, volunteers, the shop and the site are safe and secure. You will be energetic and love variety and keeping our shop commercial and appealing. You will have responsibility for all aspects of the business in the absence of the manager after full induction training.

Essential criteria

• Maximise the contribution for the shop through sales from all donated and new goods
• Ensure the shop delivers high standards of customer service
• Capture Gift Aid at every opportunity to maximise income
• Assist the manager with sales promotions, stock generation activities and income from new goods
• Encourage a safe environment that embraces new ideas and originality
• Help the manager keep the shop looking it’s very best to deliver maximum income to the hospices
• Encourage the work of volunteers and co-ordinate the volunteers work and rotas
• Ensure the shop operates in line with retail policies and procedures

About us

Southern Hospice Group is the largest group of hospices in Sussex and one of the largest in the UK. We are committed to providing exceptional and compassionate care to adults, children and their families across Sussex. Bringing our teams and resources together as one organisation means we can focus on new and exciting visions and plans for our people and patients and provide even greater opportunities for our workforce.

St Barnabas House provides specialist palliative care to adults in the Worthing, Adur, Arun and Henfield areas through a range of services, including in-patient care and community living well services.

Chestnut Tree House is the children’s hospice for East and West Sussex and South East Hampshire, providing specialist palliative care for children and young people with life-limiting conditions.

Martlets provides essential care to people affected by terminal illness in Brighton and Hove and surrounding areas. Our expert teams provide the very best care and support, helping patients and their loved ones to live life to the full during the precious time they have together.

We warmly welcome applications from all sections of our community. We also invite applications from suitably experienced people for all industry sectors who can demonstrate the skills, ability and enthusiasm to work with a people-centric organisation like ours.

Benefits

• Company pension scheme or NHS pension scheme for eligible employees
• Up to 35 days’ annual leave inclusive of bank holidays
• On-site education support and study leave opportunities
• Option to access Health Shield and cover your everyday cost of healthcare for less
• Free parking, subsidised meals and various social activities
• Corporate rate gym membership, discounts with local complementary therapies and Blue Light Card
• Employee Assistance Programme
• Death in Service

Please note that we reserve the right to close this vacancy before the published closing date where applicant volume is high.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for an Enhanced submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.