Assistant Manager | The Cafe

Shilstone Devon Ltd.; United Kingdom; Remote; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Staff meals on shift

50% off for you and a guest

Refer a Friend bonus

Team socials

Pool access on team dates

Share of service charge

Supplier visits and training

Job summary

Shilstone House in South Devon is seeking a reliable Café Assistant Manager to help run the café day-to-day, lead the team alongside the Café Manager, ensure excellent customer service and maintain smooth operations.

This role offers 30–40 hours per week, Wednesday to Sunday, with pay up to £13-£14 per hour plus tips. You will receive staff meals, a guest discount, and opportunities to visit local suppliers and take part in team events.

Qualifications

• Experience in a supervisory or team leader role in café or food service.
• Strong leadership, communication and organizational skills.
• Knowledge of food safety and hygiene standards.

Responsibilities

• Oversee daily Café operations and staff management.
• Motivate team to deliver exceptional service.
• Handle customer inquiries and resolve complaints.
• Assist with staff training, shift planning and performance monitoring.
• Maintain cleanliness, food safety and hygiene standards.
• Monitor stock levels and product quality.
• Assist with opening and closing procedures as needed.

Skills

Supervisory experience

Leadership

Communication

Organizational skills

Food safety knowledge

Flexible availability

Job description

Shilstone House is a country estate in South Devon. Located in the courtyard, our Café offers a seasonal menu led by what’s available from the gardens and local growers.

The Role

We are seeking a reliable and energetic Café Assistant Manager to support the day-to-day running of our café. Working closely with the Café Manager, you will help lead the team, ensure excellent customer service, and maintain smooth operations.

Key Responsibilities:

• Assist in overseeing daily Café operations and staff management
• Support and motivate team members to deliver exceptional service
• Handle customer inquiries and resolve complaints professionally
• Help with staff training, shift planning, and performance monitoring
• Maintain cleanliness, food safety, and hygiene standards
• Monitor stock levels
• Ensure consistent product quality and presentation
• Take responsibility for opening and closing procedures as needed

Skills & Experience:

• Previous experience in a supervisory or team leader role, preferably in a café or food service setting
• Strong leadership, communication, and organizational skills
• Ability to work in a fast-paced environment and lead by example
• Knowledge of food safety and hygiene standards
• Flexible availability, including weekends and holidays

Additional Information:

• Your own transport is essential as we are not on any public transport routes
• 30-40 hours per week – Wednesday – Sunday
• Up to £13-£14 per hour (dependant on age and experience) with tips
• 50% off in the Café and Restaurant for you and a guest
• Delicious staff meals on shift for those working during food service
• Refer a Friend scheme, if they join the team, you’ll get a thank-you bonus
• Team members in certain roles will get the chance to visit our local suppliers, to learn more about the produce we use
• Team socials every couple of months
• Use of the pool on selected team-only dates throughout the year
• A share of the service charge is distributed across relevant teams
• Regular training is provided to develop skills and experience.