Assistant Manager - Swindon Regent Street

Hays Travel; Swindon; On-site; GBP 25,000 - 40,000; Full time

Job summary

Hays Travel is seeking experienced Assistant Managers for their branches. The role involves coaching a team, ensuring high standards of customer service, and maximizing sales. Ideal candidates will have a passion for travel, exceptional communication skills, and at least 2 years of experience in the travel sector.

Qualifications

• At least 2 years’ experience as a Travel Consultant.
• Excellent travel product knowledge and understanding of tour operator systems.
• Strong organisational and time-management skills.

Responsibilities

• Maximising sales and assisting branch operational effectiveness.
• Coaching and developing branch staff to ensure high standards of customer service.
• Participating in promotional events to enhance branch exposure.

Skills

Communication

Customer Service

Sales

Leadership

Problem Solving

Education

Recognised travel qualification

Job description

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Client:

Hays Travel

Location:

Swindon, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

f4bf85265ef4

Job Views:

10

Posted:

17.06.2025

Expiry Date:

01.08.2025

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Job Description:

Competitive salary with unlimited bonus potential

We are looking for experienced Assistant Managers to join our successful teams in our branches. Assisting the branch manager in coaching and developing a team of consultants, you will lead by example, ensuring that the company’s high standards are maintained. You will draw upon your supervisory experience to support the branch manager in the day-to-day operation of the branch by motivating the team to deliver exceptional customer service in order to maximise sales and overall profitability.

You will be passionate about finding every customer who walks through the door their ideal holiday. Provided with ongoing training, you will be equipped with specialist knowledge to confidently advise on an extensive range of holiday packages and tailor-made holiday experiences, as well as a range of ancillary and insurance products, in order to achieve both individual and team sales targets.

Our customers are at the forefront of everything we do, so exceptional customer service experience is required.

What will be your key responsibilities?

• Maximising sales, whilst assisting the branch manager to ensure the overall profitability of the branch
• Assisting with the effective day-to-day operation of the retail branch and foreign exchange bureau
• Assisting with the supervision, coaching and development of branch staff
• Identifying and meeting customers’ needs by providing exceptional customer service at all times
• Participating in promotional events and activities to increase exposure of the branch
• Using social media to promote offers, generate customer engagement and sales leads
• Leading by example in achieving individual sales targets and objectives
• Assisting and supporting the branch manager to achieve maximum staff productivity whilst ensuring staff motivation is maintained
• Ensuring that excellent customer service experience is provided at all times
• Attending managers' meetings, conferences and other promotional events as required
• Performing administrative duties effectively
• Undertaking any other duties that may fall into the job criteria
• Conforming with all company policies and procedures, including health and safety
• Treating all employees, customers and suppliers with dignity and respect
• This job description is not exhaustive but reflects key areas involved
• Ensuring both branch and staff appearance conform to company standards

What competencies are we looking for?

• Ability to coach, develop and motivate a team
• Ability to work towards individual and team sales targets
• Excellent communication and customer service experience
• Good accuracy and numerical skills with the ability to interpret financial statistics
• Enthusiasm and a positive attitude with a commitment to contribute to business growth
• Ability to develop employees to maximise satisfaction and performance

What experience are we looking for?

• At least 2 years’ experience as a Travel Consultant
• Passionate about travel and tourism
• Excellent travel product knowledge with a good understanding of tour operator systems
• Good sales and presentation skills
• Problem-solving skills
• Good leadership and supervisory experience
• Strong organisational and time-management skills
• A recognised travel qualification is desirable