Assistant Manager, Spitalfields.

The Watch House & Co; London; On-site; GBP 25,000 - 37,000; Full time

Job summary

A leading company in the hospitality sector is seeking an Assistant House Manager to ensure operational excellence and exceptional guest experiences. The role includes teamwork, financial oversight, and daily operations, ideal for motivated individuals eager for career growth. Join us at WatchHouse, where we value passion, empathy, and diligence.

Benefits

Free coffee and WatchHouse drinks on all days

Access to SCA training

250g of free coffee each month

Free lunch on every shift

Social budget for team activities

30% off food and retail coffee

Qualifications

• Hands-on leader motivating the team for operational excellence.
• Strong understanding of Food Hygiene and Health & Safety.
• Able to drive profitability and maintain a high-performing site.

Responsibilities

• Assist in fostering a motivating team environment.
• Support daily operations ensuring exceptional guest experiences.
• Help maintain financial oversight focusing on KPIs.

Skills

Leadership

Communication

Problem Solving

Financial Acumen

Customer Service

Education

Food Hygiene Certification

Health & Safety Training

Job description

Assistant House Manager, WatchHouse.

In Short:An Assistant House Manager at WatchHouse is the embodiment of our Core Values and brand standards. They assist in ensuring the House delivers exceptional guest experiences, supports excellent financial performance, and contributes to operational excellence. By working closely with the House Manager, they help create a vibrant, dynamic, and welcoming environment for both team members and guests. This role requires a hands-on approach to support the needs of the team and guests, keeping WatchHouse at the forefront of hospitality. At WatchHouse, we are committed to teaching and developing our Assistant House Managers—if you bring the drive and enthusiasm, we’ll provide the tools to help you thrive.

Directly Reports into: House Manager.

Key Responsibilities:

• Support and Motivate the Team: Assist in fostering a collaborative and passionate work environment, encouraging the team to consistently perform at their best.

• Assist in Financial Oversight: Support the House Manager with financial responsibilities, focusing on KPIs, and identifying ways to increase revenue and drive efficiency.

• Daily Operations: Help oversee daily operations to ensure the Modern Coffee Experience is delivered to every guest, every day, understanding that hospitality sets WatchHouse apart.

• Opening and Closing Procedures: Assist in ensuring smooth opening and closing procedures, proactively manage issues, and help maintain a well-stocked and functional cafe.

• Mentorship and Development: Actively support the mentoring and development of team members, ensuring opportunities for growth within WatchHouse.

• Compliance and Standards: Help manage and maintain compliance within the House, from daily due diligence to EHO inspections.

• Cleanliness and Service: Support the House Manager in upholding the highest standards of cleanliness, quality, and service across the House.

• Workplace Culture: Contribute to creating a vibrant, sociable, and exciting workplace that employees are proud to be a part of.

• Problem-Solving: Address challenges with a proactive and solutions-oriented mindset, ensuring a seamless customer experience.

• Collaboration with Senior Management: Work closely with the House Manager and senior management to align the House with WatchHouse vision and goals.

What can you expect atWatchHouse:

• Competitive salary from WatchHouse PLUS Tronc (around £6,000 per annum)

• Beautiful designedHouses, working on industry leading equipment and fellow hospitality professionals.

• Contracted hours every week to give you stability and the ability to plan your personal life.

• Empathetic managers who will be flexibleonyour needs.

• Free coffee,teaandWatchHousemade drinks (even on your days off!).

• Providing on and off shift training when you join the team to ensure you are set for success.

• Access to SCA training (depending on your role).

• 250g of free coffee each month.

• Access to the Cycle towork scheme.

• A day off shift induction within your first two weeks of joiningWatchHouse.

• Genuine opportunities for career growth withinWatchHouseas we continue to grow.

• Freelunch onevery shift.

• A social budget for each location to have fun with your team outside of work.

• An invite to the annualWatchHouseParty;including presenting the Core Value Awards and prizes such as a trip to Coffee Farms!

• 30% off food in any of our House,anytime.

• 30% off ourWatchHouse retail coffee, anytime

Key Skills:

• Live and breathe the WatchHouse Core Values of Passion, Empathy, Diligence and Can Do.

• Always maintaina high level of personal hygiene and appearance.

• A hands-on leader who motivates and supports their team to achieve operational and personal excellence.

• Comprehensive understanding of Food Hygiene and Health & Safety standards.

• Strong understanding of financial metrics and the ability to drive a profitable and high-performing site.

• Skilled in managing both front-of-house and back-of-house operations in a high-volume environment.

• Passionate about creating outstanding customer experiences with attention to detail and quality.

• Thrive in a fast-paced environment, adjusting as needed to meet evolving business needs.

• Committed to mentoring and developing your team members to help them grow and succeed.

• Unwavering focus on cleanliness, organization, and maintaining impeccable service levels.

• Quick thinker who can address and resolve issues efficiently and effectively.

• Confident in making decisions, taking ownership, and leading your House independently.

Working at WatchHouse.

WatchHouse was born from a passion to do better. Diligence and attention to detail are paramount to what we do, we focus on the detail. We strive for perfection. We really care.

We are a people first business, curious and interested in those around us. We treat everyone with respect. We pride ourselves on creating an environment where diversity is celebrated, equality is insisted and inclusion expected.

A company where we believe in having the right person in the role; personality and individuality at the top of the list of what we are looking for in applications and throughout our hiring process.

We also know that everyone is different, and we value and respect diversity, standing up for equality and standing against any form of discrimination.

Decisions about and the treatment of people at work should be based on the individual’s abilities, skills, performance and behaviour- these should be assessed against the WatchHouse job description requirements for each individual role.

We are always patient and considerate towards others. Encouraging, approachable and communicating brilliantly. We strive to be the best we can be, by giving and receiving regular and honest feedback in a professional manner.

We plan ahead, prioritise and are mindful and respect the time of others. We complete every task to the best of our ability. Always happy to ask for help, work in cohesion with other people/departments and share successes.

We work to make WatchHouse an environment of trust and comradery, where others are inspired to play their part in working effectively together. Building strong relationships with others and demonstrating positive energy. We recognise and value the contribution of others across the business, working together to deliver the Modern Coffee experience to each and every person touched by our business.

Our four core values - passion, can do, diligence and empathy - are what make WatchHouse who we are. Our decisions are made based on these principles. To grow and succeed at WatchHouse, it is imperative that these values also resonate strongly with you and can drive your ambition in the same way they do ours..

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