Assistant Manager - Samsung Experience Store

Partner Retail Services; Norwich; On-site; GBP 34,000 - 37,000; Full time

Benefits offered by this job

Samsung Employee Discount Portal

Birthday Holiday

Monthly Bonus Potential

Seeded Devices – including the latest

Employee Assistance Platform

Job summary

Partner Retail Services and Samsung Experience Store Edinburgh are seeking an Assistant Manager who will lead teams, drive exceptional customer service, and ensure operational compliance.

You will align with brand values, manage shift patterns, and deputise for the Store Manager, while promoting safety and product knowledge across Samsung devices.

The role offers a 40-hour week, a competitive salary range (£34,250–£37,250 DOE) and a 20% bonus potential, plus benefits.

Qualifications

• Proven track record in people management and leadership.
• Strong communication and influencing skills.
• Ability to prioritise workloads and adapt to change.
• Commercial mindset with retail experience.

Responsibilities

• Health & Safety: Always ensure the safety and wellbeing of customers and team members.
• Customer Focus: Champion exceptional customer experiences and satisfaction.
• Leadership and Team Management: Lead colleagues across departments with direction and support.
• Adherence to PRS Policies: Implement PRS processes and guidelines for compliance.
• Store Standards and Operations: Maintain impeccable store standards and a seamless shopping experience.
• Store Manager Support: Deputise for the Store Manager in their absence.
• Shift Management: Handle key holding and general shift planning.

Skills

Leadership Experience

Effective Communication

Adaptability

Commercial Acumen

Passion for Technology

Continuous Learning

Management Experience

Job description

Location: Samsung Experience Store, Edinburgh

Hours: 40 Hours

Pay: £34,250 - £37,250 DOE

Bonus: 20% potential

Are you passionate about technology and providing exceptional customer experiences? Do you have a knack for leading and inspiring teams to achieve their best? If so, we have an exciting opportunity for you at the Samsung Experience Store Edinburgh as an Assistant Manager!

Role Summary:

As the Assistant Manager, you will play a crucial role in achieving the PRS& Samsung goals. You'll be responsible for aligning with the PRS& Samsung brand and ethos, while delivering inspirational customer service, maintaining operational compliance, and executing strategies that enrich our customers' lives through unrivalled interactions with Samsung products.

Core Responsibilities:

• Health & Safety: Always ensure the safety and well-being of our customers and team members.
• Customer Focus:Champion our commitment to exceptional customer experiences and measures that ensure customer satisfaction.
• Leadership and Team Management: Managing and leading colleagues across all departments, providing direction, support, and encouragement to achieve their goals.
• Adherence to PRS Policies: Following and implementing PRS processes, guidelines, and policies to ensure operational compliance.
• Store Standards and Operations:Always maintaining the stores impeccable standards, guaranteeing a seamless and pleasant shopping experience for every customer.
• Store Manager Support: Deputise for the Store Manager in their absence, ensuring seamless operations.
• Shift Management:Handle key holding and general shift management to keep things running smoothly.

Skills and Experience:

• Leadership Experience: Proven track record in people management, leadership, and direction.
• Effective Communication:Strong communication and influencing skills to inspire commitment and loyalty among your team.
• Adaptability: The ability to prioritise workloads and adapt quickly to changing circumstances, promoting the benefits of change to others.
• Commercial Acumen: A commercially minded approach to retail, understanding how to drive success.
• Passion for Technology: Embrace the Samsung eco-system and have a genuine love for all things tech.
• Continuous Learning: Constantly challenge your knowledge and drive your own learning journey.
• Management Experience: Previous management experience is a must, demonstrating your ability to lead and inspire a diverse team.

Why join us?

At PRS& Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You’ll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role. Training includes (but not limited to), Induction, FCA, Product, Customer Journey, and Management Development Programmes.

What we can offer you:

• Samsung Employee Discount Portal
• Birthday Holiday
• Monthly Bonus Potential
• Seeded Devices – including the latest Flagship Device!
• Employee Assistance Platform

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