Assistant Manager - Manchester, Greater Manchester

GOALS; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an Assistant Manager to oversee daily operations in Manchester. This role involves supervising staff, ensuring exceptional customer service, and assisting in the development of sales and marketing strategies to enhance income potential. The ideal candidate will thrive in a dynamic environment, demonstrating strong leadership skills and a commitment to operational excellence. Join a vibrant team dedicated to providing top-notch facilities and services while enjoying a range of employee benefits, including a bonus scheme and team incentives. If you're passionate about sports and management, this opportunity is perfect for you.

Benefits

Birthday Holiday

Paid breaks

Pension scheme

Employee assistance careline

Bonus scheme based on KPIs

Team incentives

50% Discount on Goals products

Free individual pitch hire

Annual events – Christmas night out

Uniform provided

Qualifications

• Experience in managing teams and ensuring high customer service standards.
• Ability to develop and execute sales and operational plans.

Responsibilities

• Supervise staff and ensure high service standards at the facility.
• Assist in developing business plans and driving football income.
• Ensure compliance with health and safety policies and procedures.

Skills

Team Management

Sales and Marketing

Customer Service

Health & Safety Compliance

Administration Skills

Education

High School Diploma

Relevant Management Experience

Job description

Assistant Manager - Manchester, Greater Manchester

Hours: 40 hours per week

Assisting with the day-to-day management of the entire complex and supervision of all staff. The position entails working a flexible shift pattern to provide management cover at all times.

To provide a quality, effective and efficient service to users of Goals facilities and to assist the General Manager to develop sales and marketing plans to promote and maximise income opportunities. General Manager to develop & execute operational & sales plans to promote operational excellence and maximise income potential.

Overview of main duties and responsibilities

1. To supervise all employees including Team Members, Cleaners, and Maintenance employed by Goals, ensuring the highest standard of service is provided to all customers and guests at the facility.
2. To contribute to the development of a business development plan to develop all aspects of the business with specific focus on driving football income.
3. Assist the General Manager with the recruitment and selection of all non-managerial staff.
4. To ensure sound administration procedures are followed and ensure that Company reporting procedures are followed at all times.
5. To ensure the Company Health & Safety policy is fully implemented and that all staff training is maintained and completed.
6. Attend weekly management meetings to maintain strong team communications and chair occasional meetings with other designations of staff.
7. Ensure all cash and stock reconciliation procedures within the facility are followed as dictated by Company policy.
8. To ensure that all facilities, fixtures, and fittings within the Club are maintained to a high standard internally and externally.
9. To co-ordinate the ordering of stock/goods and services as required to ensure the club operates smoothly and effectively.
10. Such other duties as may be necessary from time to time, compatible with the nature of the post. It should be noted that this list is not exhaustive and serves simply to give an overall view of the position and key responsibilities of the post.

Benefits:

• Birthday Holiday
• Paid breaks
• Pension scheme
• Access to employee assistance careline for you and your family
• Bonus scheme based on KPIs
• Team incentives
• 50% Discount on Goals related products (parties function hire, food)
• Free individual pitch hire
• Annual events – Christmas night out
• Uniform provided
• Fantasy football team league with prizes