Assistant Manager: Lead Team & Guest Experience

Searchlight Ventures Ltd; Sittingbourne; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

28 days holiday

Private medical insurance

Pension scheme

Life insurance

Healthcare cash plan

Wagestream – access your earned pay

Employee assistance programme

Free cinema tickets for family and朋友s

Career development and progression

Job summary

The Light is seeking an Assistant Manager in Sittingbourne to oversee daily venue operations and lead a motivated team across cinema, hospitality, and leisure offerings. You will drive guest satisfaction, manage staff rotas, and ensure smooth, safe operations during busy periods.

Join a dynamic team with strong development opportunities and a commitment to great service, health & safety, and presenting venues to a high standard. Evening, weekend, and holiday work is required as part of this role.

Qualifications

• Experience in a leadership role within cinema, hospitality, leisure, or retail.
• Able to communicate effectively and lead by example.
• Calm under pressure and highly organised during busy periods.

Responsibilities

• Support the management team in the day-to-day operation of the venue
• Lead and motivate the team during shifts to deliver a fantastic guest experience
• Help manage team rotas, maintain standards, and keep the venue running smoothly
• Take responsibility for opening and closing procedures
• Ensure health & safety, cleanliness, and presentation standards are consistently met
• Provide training and support to team members
• Handle guest queries or issues with confidence and professionalism
• Act as a keyholder and take charge when senior managers are not on site

Skills

Leadership

Communication

Customer service

Team management

Organisational skills

Flexibility

Job description

The Light is seeking an Assistant Manager in Sittingbourne to oversee daily venue operations and lead a motivated team across cinema, hospitality, and leisure offerings. You will drive guest satisfaction, manage staff rotas, and ensure smooth, safe operations during busy periods.

Join a dynamic team with strong development opportunities and a commitment to great service, health & safety, and presenting venues to a high standard. Evening, weekend, and holiday work is required as part of this role.