Assistant Manager: Lead Shifts & Customer Experience

nandos; Northampton; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Free meal

Nando's discount

PERi+

Development programmes

Training plan

Wellbeing support

Sabbatical

Travel experiences

Referral bonus

Performance bonus

Pension scheme

Fun workplace

Job summary

Nando's Northampton is seeking an Assistant Manager who can motivate a busy team, deliver legendary customer service and ensure smooth shifts from opening to close.

You'll lead service on shift, drive performance, manage staffing and costs, and champion hospitality. This role offers development opportunities and valuable rewards as you grow with the Nando's family in a lively restaurant setting.

Qualifications

• More passion, more energy: the drive to motivate, engage and inspire your team on every shift, while delivering an Extra Hot customer experience to all of our customers, every time
• Your experience : whether that's leading a team, managing fast-paced shifts, or delivering great customer experiences, you'll bring the skills and confidence to make an impact from day one
• Master the shift : keep every shift running smoothly through effective planning, smart scheduling and putting the right people in the right place at the right time. Using real-time insights, you'll drive sales, control costs, and help grow profitability
• Hungry for growth : keen to learn, develop and take on new challenges in a fast-paced restaurant environment
• Spot and nurture talent : actively develop your team, recognise potential and help to grow the next generation of leaders
• Owning the customer journey : take full ownership of the Nando's customer journey on shift across Eat-in, Collect and Delivery

Responsibilities

• Master the shift: keep every shift running smoothly through effective planning, smart scheduling and putting the right people in the right place at the right time.
• Owning the customer journey: take full ownership of the Nando's customer journey on shift across Eat-in, Collect and Delivery

Job description

Nando's Northampton is seeking an Assistant Manager who can motivate a busy team, deliver legendary customer service and ensure smooth shifts from opening to close.

You'll lead service on shift, drive performance, manage staffing and costs, and champion hospitality. This role offers development opportunities and valuable rewards as you grow with the Nando's family in a lively restaurant setting.