Assistant Manager - Hospitality Lead | Bonus & Free Meal

Lounge Underwear Ltd.; Witney; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Competitive base salary

Bonus scheme

Overtime pay

Free meal on every shift

Discount on food and drinks

Job summary

Como Lounge in England and Wales is seeking an enthusiastic Assistant Manager to support the General Manager, look after the team, and ensure every customer leaves happy.

We’re a growing hospitality brand with over 300 sites. This full-time role offers a competitive salary, plus bonus, paid overtime and real progression opportunities for experienced assistants, deputies, or supervisors.

Qualifications

• A people person who leads by example on the floor and isn't afraid to roll up their sleeves.
• Confident running a shift end-to-end, from pre-shift briefs to cash management and customer complaints.
• A natural host who helps create the warm, welcoming atmosphere for regulars and neighbours.
• Experience in hospitality roles as a Supervisor, Deputy or Assistant Manager.

Responsibilities

• Lead a variety of shifts, briefings and delegating to the team while engaging and motivating.
• Coach the team with regular feedback and maintain high standards of service.
• Understand rotas, stock, labour, KPIs and support the General Manager.
• Handle escalated customer complaints and maintain allergen and food safety standards.
• Support recruitment and help newcomers settle in from day one.
• Be a visible host on the floor and build the Lounges reputation locally.

Skills

People leadership

Shift management

Customer service

Community engagement

Job description

Como Lounge in England and Wales is seeking an enthusiastic Assistant Manager to support the General Manager, look after the team, and ensure every customer leaves happy.

We’re a growing hospitality brand with over 300 sites. This full-time role offers a competitive salary, plus bonus, paid overtime and real progression opportunities for experienced assistants, deputies, or supervisors.