Assistant Manager - Hemel Hempstead

Hays Travel; Hemel Hempstead; On-site; EUR 25,000 - 35,000; Full time

Job summary

Une entreprise de voyage réputée recherche des Assistant Managers pour diriger des équipes dans ses succursales. Ce rôle crucial implique le coaching, la maximisation des ventes, et la garantie d'un service client exceptionnel à travers une passion pour le voyage. Une formation continue sera fournie pour assurer des connaissances approfondies sur une gamme variée de produits de vacances.

Qualifications

• Expérience d'au moins 2 ans en tant que consultant en voyages.
• Passion pour le voyage et le tourisme.
• Connaissance des produits de voyage et des systèmes d'opérateurs.

Responsibilities

• Maximiser les ventes et aider le directeur de la succursale.
• Superviser, coacher et développer le personnel de la succursale.
• Fournir un service client exceptionnel.

Skills

Coaching

Service Client

Ventes

Communication

Organisation

Education

Qualification en voyage (souhaitable)

Job description

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Client:

Hays Travel

Location:

Hemel Hempstead, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

fc76f7457a5c

Job Views:

20

Posted:

17.06.2025

Expiry Date:

01.08.2025

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Job Description:

Competitive salary with unlimited bonus potential

We are looking for experienced Assistant Managers to join our successful teams in our branches. Assisting the branch manager in coaching and developing a team of consultants, you will lead by example, ensuring that the company’s high standards are maintained. You will draw upon your supervisory experience to support the branch manager in the day-to-day operation of the branch by motivating the team to deliver exceptional customer service to maximise sales and overall profitability.

You will be passionate about helping every customer find their ideal holiday. With ongoing training, you will be equipped with specialist knowledge to confidently advise on a wide range of holiday packages, tailor-made experiences, ancillary products, and insurance products, to meet both individual and team sales targets.

Exceptional customer service is essential as our customers are at the forefront of everything we do.

What will be your key responsibilities?

• Maximising sales and assisting the branch manager to ensure overall profitability
• Supporting the effective daily operation of the retail branch and foreign exchange bureau
• Supervising, coaching, and developing branch staff
• Providing exceptional customer service to meet customer needs
• Participating in promotional events to increase branch exposure
• Using social media to promote offers, generate engagement, and sales leads
• Leading by example in achieving sales targets
• Supporting the branch manager to ensure staff productivity and motivation
• Maintaining high standards of customer service at all times
• Attending meetings, conferences, and promotional events as required
• Performing administrative duties effectively
• Undertaking other duties as assigned
• Adhering to all company policies and health and safety procedures
• Respecting all employees, customers, and suppliers
• Ensuring branch and staff appearance standards are met

What competencies are we looking for?

• Ability to coach, develop, and motivate a team
• Ability to meet sales targets
• Excellent communication and customer service skills
• Good numerical skills and understanding of financial data
• Positive attitude and enthusiasm to contribute to business growth
• Ability to develop employees for maximum performance and satisfaction

What experience are we looking for?

• At least 2 years’ experience as a Travel Consultant
• Passion for travel and tourism
• Good travel product knowledge and familiarity with tour operator systems
• Strong sales and presentation skills
• Problem-solving abilities
• Leadership experience, preferably supervisory
• Organisational and time-management skills
• Recognised travel qualification (desirable)