Assistant Manager - Food & Beverage

Accor Hotels; Hounslow; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic leader to enhance guest experiences at a vibrant resort. This role involves inspiring a passionate team, delivering exceptional service, and managing various dining venues. With opportunities for personal growth and skill development through extensive training programs, this position promises a rewarding career in hospitality. Enjoy a supportive work environment, employee benefits, and the chance to be part of a fun and engaging team. If you are motivated to elevate the dining experience and grow within the hotel industry, this is the perfect opportunity for you.

Benefits

Worldwide accommodation discounts

Employee Assistance Program

Daily meals provided

Free car parking

Qualifications

• Proven leadership experience in hospitality with a focus on guest service.
• Strong communication skills and ability to train team members.

Responsibilities

• Lead and inspire the team to deliver exceptional guest experiences.
• Manage casual dining concepts and oversee food & beverage services.

Skills

Customer Service

Leadership

Communication Skills

Wine Knowledge

Barista Skills

Team Engagement

Education

RSA Certificate

RMLV Certificate

Tools

ResDiary

Micros Applications

Opera PMS

Job description

Company Description

About Mercure Gold Coast Resort…

Mercure Gold Coast Resort is an oasis located amongst expansive gardens on the Gold Coast. Overlooking the Oasis pool and the ninth hole of the Palm Meadows Golf Course, The Green Dining restaurant and The Cart Bar & Kitchen welcomes our guests, with extensive conference facilities hosting a range of exciting events.

Job Description

WHAT YOU WILL BE DOING:

We are looking for a dynamic and motivated leader to join our team, who will report to, and working collaboratively with, the Food & Beverage Services Manager. This role is key to bringing the Resort's casual dining concepts to life while leading and inspiring the team, instilling a culture of guest passion, and drive financial performance.

This role will work across The Green Dining, The Cart Bar & Kitchen, Conferencing & Events, and the seasonal poolside Oasis Bar.

Qualifications

YOUR EXPERIENCE AND SKILLS INCLUDE:

• A leader genuinely passionate for providing exceptional customer service, motivated to train and develop a team to share this enthusiasm,
• Excellent communication skills, and high standard of grooming and personal presentation,
• Previous leadership experience in hospitality with a focus on guest service and team engagement, including the ability to train others on their "in trend" product knowledge for wine, cocktails, and barista skills,
• Previous experience in Restaurant, Bar, and Conference & Events will be highly regarded,
• Computer literate with strong administration skills, with experience in ResDiary, Micros Applications and Opera PMS highly regarded,
• The ability and flexibility to work across a seven day rotating roster, including late nights, weekends, and public holidays,
• Currently hold, or be willing and able to obtain, both Responsible Service of Alcohol (RSA) and Responsible Management of Licensed Venues (RMLV) certificates.

Additional Information

WHAT IS IN IT FOR YOU?

• Managerial Salarypaid in line with the Hospitality Industry General Award 2020) + Superannuation.
• Employee benefits within the exclusive ALL Heartist Program, with worldwide discounts on accommodation and food & beverage, and Family & Friends discounts for those who mean the most to you.
• Endless opportunities to build your skills and expertise to help reach your career potential and personal goals, supported by the Accor Academy and extensive Learning Management Systems such as Learn Your Way and Typsy.
• Internal recognition events such as tenure milestones.
• Employee Assistance Program.
• Daily meals provided on shift and free car parking,

And most excitingly, this a great opportunity to be part of a dynamic and fun Resort environment with a supportive team and a proven history of developing their people. This is a fantastic opening for someone who is looking to grow within the world of Hotel and Resorts and expand their knowledge.